My stylist always spends extra time washing my hair. I wish I could get my hair washed here everyday. It was easy to get the appointment time that worked for my schedule. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. But, next doors fitness classes were very loud - not sure what you can do about that. I really like the manager, shes very pleasant.