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Imagine Hair & Nail Center

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Imagine Hair & Nail Center
Imagine Hair & Nail Center
(6 Reviews)
> Get Phone Number & Directions
158 Four Seasons Shoppin Chesterfield, MO 63017
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Expertise
3 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I had been a custome at Imagine for over 15 years. Pam always did my hair. She did all my cut and color appointments, my updos for high school dances, updos for weddings when I was a bridesmaid, and my hair for my wedding. I heard a couple of negative things from my mother but since I was always treated well I continued to get my hair done there.

Last winter my opinion completely changed because I was treated so rudely and in my opinion unprofessionally by not only my former hair stylist, but also the owner Marie.

I do not live in the St. Louis area any longer and would always make hair appointments about a month or two in advance. I also always repeat the month, day, and time on the phone just to make sure we both would have the same information. So I showed up to my appointment and knew the routine and went to change my shirt into one of the "capes" they drape over you. When I came out my former stylist looked at me and said in very unfriendly tone "what are you doing here." My reply was "how are you? I'm here for my appointment." She went on to tell mw that I didn't have one and I said yes I did, that I made it with Marie on the phone. She said no you don't and just stared at me. I then went to change back into my normal clothes and then left.

I inderstand that there was miscommunication between both parties however nothing was done to make the situation better. No apologies were made. I do not think this was handled appropriately.
by K xxx.xxx.120.61
December 16, 2014
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Would you recommend this salon to others?
I Already Have
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Were you satisfied with your beauty treatment?
Yes
by Anonymous xxx.xxx.137.102
December 18, 2012
Did you feel safe in this provider's care?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did the staff at this salon pressure you to purchase unnecessary products?
Absolutely not! I was never uncomfortable
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.102.100
December 04, 2012
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did the staff at this salon leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by suzan xxx.xxx.8.134
November 14, 2012
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did your stylist make an effort to keep hair off of your clothes during your visit?
Absolutely not! I was itchy all day after my appointment.
by Anonymous
April 10, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did your hair stylist dry and style your hair after your hair cut?
Yes
Was this provider late to your appointments?
No, they were on time
Was it easy to make an appointment with this provider?
Yes
by Anonymous
March 10, 2011
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Map and Directions
158 Four Seasons Shoppin, Chesterfield, MO 63017