Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances