Laura is a butcher. Shes unable to listen or give a decent hair cut. I took in a photo of a short Bob cut. I told the stylist that I liked the shape of it. She asked if I wanted it that short I said I wouldn't mind keeping the length (which was only an inch or so anyway.) She started talking about layering it. I reminded her that there was no need to do so. I indicated the photo showed no sign of layering. We went round about this several times. In hindsight I should have realized she could not hear me & left. But with the first gaping hole in the back of my head I was committed. Still, I said something, & still she was insistent that this was the only way to get the look I want. The look I got in no way resembles what I asked for. I called to ask if we could sexy it up a bit. She said to bring in a photo of what I wanted. Wow! Me, Well I tried that & now I have all these horrid scraggly ends to deal with. Her, Did you want it square? *AGHAST* Did I not show her a photo of that very shape? I realized I couldn't let her try to fix it. Shes completely incompetent.I'll have to pay someone else so that I can be seen in public again. I couldn't be more furious. Just stay away.