As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. Not only do my appointments never get canceled last minute, they take time out of their day to send me reminder so I don't forget. They are extremely reliable. The chairs in their waiting room were definitely above average. I was comfortable. They made the extra effort to make sure every question and concern I had was addressed. They have absolutely fantastic customer service. I called to find out the price of my beauty treatment and they answered the phone within a couple of rings. They were happy to answer all of my questions and give me the price of my beauty treatment over the phone.