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Making Waves Hair Salon

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Making Waves Hair Salon
Making Waves Hair Salon
(14 Reviews)
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4875 w. 10 th st Greeley, CO 80631
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Consumer Feedback

(14 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
I used Making Waves twice. The first time, I had Nikki color my hair, it came out fine. The second time was totally different and unacceptable. I left the salon with my hair wet and was stunned when it dried. The color was totally off.
Now, for Nikki's customer service. Everything I am writing now pertains to the second experience. First, I wanted an appointment. I called the salon and left a message on their voice recorder. Nikki NEVER answered that message. 1 week later, I text Nikki on her cell phone. Nikki responded with, "I don't check messages at the salon, always call or text me on my cell". (???) She gave me apologies and excuses as to why she doesn’t check messages ta the salon. I made the second appointment and on the morning of the appointment I text Nikki twice on her cell phone but no answer. I just needed to verify the time. THERE WAS NO ANSWER AGAIN. I called the salon once, no answer. I called a second time and the phone was answered my a co-worker who offered to call Nikki for me. The co-worker called me back and I was finally able to get a hold of Nikki.
After the unacceptable color job, I notified Nikki and sent a picture of my hair, asking her what happened? She did say she would fix it. When I text her for a “fix-it” appointment again, no answer. I am starting to think this woman is a total flake. 2 days later, I text her again. She finally answered and gave me her accuses and apologies again as to why she didn’t answer my text.
I had hoped to get in on Saturday and had Nikki answered my texts, I could have come on Friday. But, Nikki didn’t answer my texts and stated she couldn’t get me in on Saturday. I then stated my displeasure with this continuing saga and asked Nikki to just refund my money and we could be done. Nikki stated she would refund $65 in writing. When the refund arrived, it turns out Nikki had too much time to think and so she refunded only $55. It should be noted that Nikki stated she was charging $15 for a cut. Nikki had text me she would refund the color but not the cut, understandably. When she shorted me the $10, she stated she originally discounted the cut because she liked me.
I guess she was stating that she now disliked me and so she was upping the price on the cut retroactively. Nikki was NOT HONEST with her word, was quite NASTY to me in her texts and totally unreliable. I will be reporting this incident to DORA. Consumers Beware.
by Unhappy xxx.xxx.232.32
August 03, 2020
Professional, friendly, up on the latest styles
by BC xxx.xxx.176.140
April 01, 2017
Mary Alice does a great job, listens to what you want, stays up on current trends and products
by BC xxx.xxx.33.33
June 19, 2016
Was the waiting area spacious enough?
Yes
Was the provider's staff helpful and knowledgeable?
Yes
Has this salon ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did your hair stylist make sure he/she didn't spray water in your face?
Absolutely. The stylist was very careful to make sure I stayed completely dry.
How would you rate your experience with this provider?
The best
by Ann xxx.xxx.55.181
June 06, 2014
I have been a client of Mary Alice for years. She always provides professional and friendly service. The equipment they used was very advanced. It was safe and well taken care of. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. The office was very easy to locate. I didn't have any trouble finding it at all. I was so impressed by how caring and attentive they were. They were happy to help me right away with whatever I needed.
by Molly xxx.xxx.176.113
December 05, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Molly xxx.xxx.209.22
March 20, 2013
Would you refer this provider to a family or friend?
Yes
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did your stylist make an effort to keep hair off of your clothes during your visit?
Yes, they went above and beyond
Did the staff at this salon pressure you to purchase unnecessary products?
No, my decisions were always respected
by Anonymous xxx.xxx.166.142
March 14, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you spend a lot of time in the waiting area at this salon?
No, my appointment started at the scheduled time
Did your stylist make an effort to keep hair off of your clothes during your visit?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous xxx.xxx.229.66
November 14, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Cindy xxx.xxx.132.43
September 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.19.30
September 10, 2012
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Map and Directions
4875 w. 10 th st, Greeley, CO 80631