A friend recommended this spa/therapist to me and I booked an appointment without hesitation. When I arrived, I was led into a very small room & was given a large bath towel for cover. I completely disrobe when I get a massage and I was very uncomfortable with the size of (or lack of) covering. If my breasts were covered, my feet were not. To add to the discomfort, the room was cold, the music was drowned some of the time by feedback/static and I could hear the conversations of the hair stylists right outside the door.
I asked the therapist to focus on my head, neck & back & pay particular attention to my shoulder area. She insisted on giving me the "full body" massage experience with leg & feet massage. When she cranked my arm around to touch the back of my head, I told her that it was painful & she apologized & replied that "you need to stretch more." Then cranked my other arm in the same manner.