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Gregory Abrams, DR.

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Gregory Abrams, DR.
Friendly Dental of South Charlotte
(10 Reviews)
> Get Phone Number & Directions
8170 South Tryon St Suite C Charlotte, NC 28273
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
not good
by joe brandon xxx.xxx.117.104
July 25, 2023
I had a terrible experience with this dentist office located at 8170 - C South Tryon Street Charlotte, NC 28273.
My daughter and I visited this dental office last year on 8/02/2012. My daughter got good service from Dr. Chen. Afterwards, I went to the front desk to the pay and a lady asked me to pay $123, which included a $50 deductible. I told her I already paid the $50 deductible for this year and she proceeded to tell me “there is no record of that in my computer and you need to pay the full amount.” I disagreed but at that time I was not sure if I had paid the deductible at this dental office or not since my daughter visited another dentist specialist in January 2012. She told me if it came back that I had paid the deductible, they would refund me so I went ahead and paid the full amount. They charged $123 on my credit card. The bill they gave me did not list any details but she told me that it included the deductible.
Later, when I checked my insurance EOB, I found that I had paid the $50 deductible and it had been paid at that dental office on 01/03/2012. (I don’t understand why they didn’t have a record of this). I went back to the dental office to show them my insurance EOB, and I asked to talk to someone to solve this problem. The two ladies at front desk reviewed the document and said that they didn’t know anything and nothing could be done and proceeded to talk to each other in Spanish, ignoring me. I waited more than 30 minutes, hoping to talk to someone who could help me resolve the problem but I continued to be ignored and I finally left, disappointed.
I called the office several days late because I still wanted to hopefully resolve the issue but that same front desk lady was unwilling to help me. I felt she did not want to confront her mistakes nor did she want to find a way to help me find a solution. I asked to speak with a higher authority and due to my insistence, they finally handed the phone over to a gentleman who told me that they had indeed made a mistake. He said he could not give me a refund but instead, offered me a credit and then proceeded to hang up.
This year, (12/19/2013), my daughter had two cavities filled again at this dental office. The same front desk lady handed me my bill with a list of the charges, one of them being that $50 deductible. I told her I had a credit on my account and I had already paid the $50 deductible this year also, although I had paid it at a different office when my daughter had my wisdom teeth removed. She checked her computer and told me there was no credit on my account. I asked her if they charged a deductible for every visit and she said “I didn’t do anything, the computer charged you”. I asked her if she could bill me after she contacted the insurance company about the deductible and she said “We don’t send bills. If you already paid, I will refund you after the insurance claim, but you have to pay the deductible today.” I refused and told her that she had charged the deductible twice last year and the issue still had not been fixed. I told her I didn’t want the same thing to happen again. I gave her my insurance EOB again as well as the receipt/bill with the charge from the previous year. She looked at both papers and said “Where is the deductible? I don’t know anything about this.” I told her that they had told me the bill from the previous year of $123 included the deductible and then asked her to direct me to someone who could actually solve the problem if she couldn’t. She did not give an answer and proceeded to ignore me. I felt like a fool just standing there. Her attitude towards this whole issue was the worst. She refused to listen to me and pretended as if the proof I was showing her didn’t even exist. A while later, I tried again and told the same front desk lady I really just wanted to get to the bottom of this matter. She did not listen to me and said “we are busy, nobody can talk to you”. I told her I can wait or even make an appointment with someone to solve this, I just wanted it solved. She proceeded to tell me “I’m the owner, if you just want to argue about getting your money back, you can go and don’t bother coming again” and then had a nurse push me out of the office.
I have been to many clinics but have never seen one that is as rude and unwilling to help as this. I have also never been treated with such disrespect as I have here.
by Helen xxx.xxx.8.78
December 21, 2013
by Anonymous xxx.xxx.236.202
November 13, 2012
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Was this provider's office clean?
Yes everything was neat and sterile
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.45.72
September 27, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
by Anonymous xxx.xxx.68.163
August 12, 2012
Would you recommend this dentist to others?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
by Anonymous
January 09, 2012
Did this dentist allow you to regularly rinse your mouth during your procedure?
Absolutely, I was able to rinse every few minutes
Was this provider's office too cold?
No, it was fine
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
January 04, 2012
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
by Anonymous
October 25, 2011
I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
by diana
October 18, 2011
The worst experience I have ever had with a dentist office! After numerous visits to the office in Indian Trail, they still couldn't fix the damage they had done to my teeth. Finally visited another dentist office.All the dental work that Friendly Neighborhood Dental Care in Indian Trail, NC had done needs to be replaced! Afteer my visit with the new dentist...I stopped by Friendly Neighboord Dental Care. I showed them pictures of the damaged work in my mouth. Dr. Abrams looked in my mouth and immediately wanted to clear his schedule for the rest of the day to try to fix the damage. I refused to let them work on my teeth again. He agreed to refund the money for my crown (that was chipped) and the two fillings that had to be replaced. Later that day I got a call from their general manager. The general manager (Jeff) called me a liar, said he was good friends with the new dentist at the new office I visited. Jeff claimed he talked to the new dentist and she said there was nothing wrong with my crown. Jeff called me a ' cry baby' and said " get some kleenex and go cry some more." I called the new dentist...she had no idea who Jeff was and had not spoken with him. She gave Jeff a call. Jeff (the general manager) called me back and now wants to send me a check for the damaged crown and two fillings. I am not accepting it. I now have a lawyer. Now It's not just about the damage to my teeth...Jeff disrespected me and called me a liar. I am now suing for more than the damage done to my teeth
by lhelms70
February 09, 2011
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Map and Directions
8170 South Tryon St Suite C, Charlotte, NC 28273