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Deborah Matthew, MD

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Optimal Health Medicine Center

Charlotte, NC

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Deborah Matthew, MD
Signature Wellness - Center for Optimal Health
(26 Reviews)
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3125 Springbank Lane Charlotte, NC 28226
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Consumer Feedback

(26 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
The first visit was fine. Everyone was very friendly and professional. Dr Matthews met with me and discussed the best program option to purchase. Once I had paid though, things changed. I had a follow up visit with her, that I had booked several months prior. I arrived on time at 9.15am. After my vitals were taken, I was shown into her office and literally left there for the next 40mins. No one came in to let me know what was going on. When I finally went out and asked where the Dr was, I was told that the patient before me had come in late and as a result she was behind. I commented that that was not very fair to me. No one said anything. Finally Dr Matthews came in and apologized for being late. I told her that I had another appointment and had to leave in 15mins( I had waited 40mins) Her next comment is what made me want to write this review. First she said, ‘I’m sorry for being late but it was out of my control’, then she changed it to ‘well, it was in my control but it was important’ As a Chiropractor myself that has run my own practice, the last thing you ever say to a patient, who has been waiting for as long as I had, that basically someone else is more important than you and your time means nothing to me.
I will not be going back there. I feel that they give you their time and attention, until you are all paid up and then they move onto the next sale. I didn’t feel like they cared and their programs are way overpriced for what you actually get out of them. I would do my research and look elsewhere, if you want a more one on one, caring experience.
by Nicole Turpin xxx.xxx.248.36
January 23, 2018
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous xxx.xxx.99.155
November 13, 2013
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.133.5
August 06, 2013
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was it easy to make an appointment with this provider?
Yes
Did they follow up with you after your appointment?
Yes.
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.61.25
February 18, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
by Mrs xxx.xxx.145.232
February 12, 2013
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did you leave the office feeling satisfied with your visit?
Completely!
by SatisfiedPatient xxx.xxx.65.114
January 10, 2013
Did this provider have reasonable prices?
They were decent, but not very affordable
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.68.11
December 10, 2012
Getting an appointment at this office wasn't too difficult. They don't really take that extra step to make me feel special. I'm just another client to them. They answered most of my questions. Their office was nice and quiet. Dr. Matthew is very qualified and knowledgeable, but the receptionist was not friendly or welcoming, and seemed annoyed when I checked in.
The doctor made it clear that she didn't want to hear about my medication refill needs ( med that she prescribed me), and told me I should only call the pharmacist. I was very turned off my this. For the price one pays, I would hope she or her staff would be happy to call in a refill. This is why she gets a 3 out of 5. The doctor won't call you back to discuss anything, I could only ever talk to nurse. So to summarize, my hormone issues have improved with the care I received, but I felt like a number and nothing extra special about my experience.
by Let's be honest xxx.xxx.158.3
December 10, 2012
Were the waiting room chairs comfortable at this provider's office?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.243.253
December 04, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Are you going to visit this provider again?
Without a doubt!
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
by Louise Summey xxx.xxx.233.201
October 18, 2012
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Map and Directions
3125 Springbank Lane, Charlotte, NC 28226