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Westridge Nursing Center

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Westridge Nursing Center
Westridge Nursing Center
(8 Reviews)
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1241 Westridge Ave Lancaster, TX 75146
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Consumer Feedback

(8 Reviews)
Service
2.5 star average for Service
Environment
2 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Was it clear that this provider takes pride in the appearance of his/her office?
No, I don't think they've ever cleaned it
Would you recommend this nursing home to others?
Absolutely Not
Does the provider's staff try to be helpful?
Rarely
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Does this provider offer flexible appointment times?
No
by Anonymous xxx.xxx.95.48
February 21, 2014
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.87.149
July 23, 2013
Is this provider's business conveniently located?
No, its really far from the freeway and other shops
Does this provider have a good professional reputation within your community?
Not really, it could be better
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
by Anonymous xxx.xxx.78.141
April 17, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by noone xxx.xxx.246.14
May 29, 2012
I would wish this place on my worst enemy. My mother is a patient there now. We are desperately trying to move her. They are not feeding her at all at times because she is on a restricted diet. I can personally guarantee this as my daughter spent an entire day and evening with her, and she did not receive a supper try. In fact, before we went down there, she had not eaten in three days. The kitchen staff say that they are providing her meals, but she is not getting them. She has bed sores, which they are not attending to. She is VERY hot natured, but when we called her today she had every bit of clothing she had on, including her warm housecoat, and the blankets they provide--and she was freezing to death. Sounds like they turned the heat off or way down to save a few bucks.
by Sherry
February 05, 2012
Would you refer this provider to a family or friend?
Yes
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
December 05, 2011
Does this provider have helpful information available online?
Yes
by Anonymous
September 28, 2011
Does this provider remember you by name?
No, and they don't make an effort to even try
Are you going to visit this provider again?
Not if my life depended on it
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous
March 10, 2011
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Map and Directions
1241 Westridge Ave, Lancaster, TX 75146