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aereal leblue, na
Vintage Health Care Center
(10 Reviews)
> Get Phone Number & Directions
407 east university drive 7 Denton, TX 76209
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
3 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.244.119
August 29, 2013
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.210.34
January 14, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.117.14
August 02, 2012
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
Did this nursing home answer all of your questions?
Yes
by Anonymous
January 27, 2012
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
January 11, 2012
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider answer all of your questions?
Yes
Was this provider's office too cold?
Not at all, it was the perfect temperature
by Anonymous
October 11, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider offer flexible appointment times?
Yes
by Anonymous
September 12, 2011
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
by Anonymous
June 09, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Did this provider have bad breath?
Yes! Serious case of halitosis
Would you recommend this provider to others?
Absolutely Not
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous
March 15, 2011
Our 90 year old dad fell and fractured his pelvis on Monday, was admitted to Presbyterian Hospital and on Wednesday they decided to discharge him despite the fact that he could not walk, was disoriented from pain meds, and had not been gotten up for PT. Because our home is not accessible we asked for a delay. So they transferred him to The Vintage on Thursday, and as of late Saturday afternoon he is showing signs of pneumonia and NO DOCTOR HAS SEEN HIM YET AFTER 48 HOURS IN THE FACILITY. He has not been assessed by a doctor or a physical therapist. He is coughing up phlegm and is disoriented.

We visited at 11 am Saturday, he didn't even have any water by his bedside. Someone sitting behind the counter--no name tag--looked up from her book long enough to tell me he had not been seen by anyone. She showed me the chart, it was blank, except for the meds he's being given based on the order from the hospital. I asked for assistance in clearing his lungs and it took her forever to get his chart and flip through it. She said she hadn't seen him yet, either. I asked for the charge nurse and she said she'd call the on-call nurse and ask her to call us. He was asking for a drink. She took him "thickened" water because she said he hadn't been evaluated by a PT yet and she didn't know if he could swallow. There was evidence of crushed pills on his lips and he said his throat burned. She was completely indifferent to him. I told her I thought he was getting pneumonia and she said "Well, these old ones, they fall and then they don't move around and they always get pneumonia." She showed no emotion, no concern. She called someone and ordered a chest x-ray "STAT" and said we'd hear something by 3 or 4 pm! This was at 11 am.

We were told that there is only one doctor for the whole facility, and he comes in a couple of days a week, and he's moving office right now and they can't reach him at all.

Later we were able to reach the weekend on-call nurse on her cell phone. She barely speaks English and very rudely said, when I asked why no doctor had seen him in 48 hours, "That's the way it is in long term care, you don't get to see the doctor when you want to."

So, in this place that is full of old people sitting in the hall drooling, there's only one doctor, and he doesn't come every day? This isn't a healthcare facility, it's a warehouse where they leave people drugged up until they die. And the one, indifferent staff person sitting behind the counter on a Saturday morning (I still don't know if she's a nurse or what) can't be bothered.
by ConcernedFamily
October 17, 2009
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Map and Directions
407 east university drive 7, Denton, TX 76209