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Troy Hills Nursing & Rehabilitation Center

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Troy Hills Nursing & Rehabilitation Center
Troy Hills Nursing & Rehabilitation Center
(12 Reviews)
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200 Reynolds Ave Parsippany, NJ 07054
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
If there were a zero rating for Troy Hills in Parsippany I would elect to give that rating. My elderly relative with advanced dementia needed skilled nursing care and some physical therapy and we moved her here for a few months. She was often not clean, was not taken care of properly and was ignored physically and emotionally. The physical therapy staff was the only decent department helping her with walking skills to a certain point. Other than that the common practice was to put those who had a dementia diagnosis in the large day room to just sit. I had to write emails, call and speak with the management to include her in activities, to get her out of bed at a normal hour and to make sure she and her living space were clean. They also lost some of the clothes I had brought for her which was just the icing on the cake. We took her out of Troy as soon as we found that the management was not responsive. I would never put anyone in this facility again.
by sweizman xxx.xxx.54.175
July 03, 2018
Do your research before you commit. My mother (88) just
in for a week or so for rehab, lasted one night. Searched her body, wanted blood (after just being released from the hospital, and sure they took many bloods) treated her like she had no marbles. Guess her bathroom had the only shower in the wing. Residents were lined up to shower in her room while she was sitting on her bed. So much for,privacy. Breakfast of scrambled eggs, a tiny muffin thing, one cup of coffee, a little farina was sparse to say the least. Left with cards of her drugs with no dispense information. I know there must be worse places but I'm sure there are better ones as well. Will never send her or anyone I know there.
by Unhappy daughter xxx.xxx.93.153
January 31, 2015
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.202.253
June 27, 2014
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
Does the provider's staff try to be helpful?
Mostly
by Anonymous xxx.xxx.230.20
June 08, 2014
Are you going to visit this senior care facility again?
Sure
by Anonymous xxx.xxx.230.142
April 13, 2014
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.189.5
November 07, 2013
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Was the waiting area spacious?
No, it was rather cramped
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.239.139
June 02, 2013
Does this provider treat every client equally?
Yes, they don't show favoritism
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider have helpful information available online?
Yes
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous xxx.xxx.17.160
May 01, 2013
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.34.62
April 17, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this provider's office clean?
Yes everything was neat and sterile
Do you feel that you could have received better service somewhere else?
No, I don't think so
by np xxx.xxx.238.18
January 20, 2013
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Map and Directions
200 Reynolds Ave, Parsippany, NJ 07054