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The Westbury Place

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The Westbury Place
The Westbury Place
(27 Reviews)
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5201 S Willow Dr Houston, TX 77035
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Consumer Feedback

(27 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
This is by far the worst retirement home I've ever stepped foot in. Some of the employees unplug your families call lights at night so they can't call for help. I have a family member here that has been abused AND the person who abused her was put right back on her floor to work! I ask a employee please can you help me get my family member up and their response that's not my job?! Seriously then who's job is it because 3 employees are sitting here doing absolutely nothing! Clothes continuously being stolen out of drawers. I'm sitting here even now at 11am and they have yet to get my family member out of bed WHY? because the employee didn't feel like it and went on break. Over heard her saying she didn't want to deal with it until she saw me and got right to her job. Reporting this place to state for investigation. I wrote this review on their Facebook page and they deleted it and blocked me. Just this very second I received a phone call from my fm and was told a employee refused to take my fm to the restroom and told my fb she needed to go on herself in bed before they got my fb up!!!! Not only that but they popped my fm shoulder out of socket. I'm calling a ambulance for my fm right now and reporting the employee once again to state the EXACT same employee that's been pulling the call light out at night.
by Karma xxx.xxx.96.58
May 11, 2017
The facility has undergone a refurb and looks very warm and inviting. Staff is very friendly, entertainment every Friday. My father loves it there and the care is great.
by Unnamed xxx.xxx.196.37
July 29, 2016
Excellent staff, Receptionist that toured was very nice.
by A.Jeffries xxx.xxx.96.42
July 11, 2016
Not Clean. The aroma of urine makes you gag. The staff is rude when you can find them. The food is not fit for a dog. It is a shame that most of the residence are Veterans. The are treated so badly.
by sadwaytotreatfolks xxx.xxx.210.98
May 09, 2016
Excellent Facility
by I.Morgan xxx.xxx.38.115
July 20, 2015
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.196.37
November 13, 2014
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.245.213
September 07, 2014
Their facility looked like the cleaning crew may have skipped a week. The staff is horrible and rude they allow their residents to stay in soiled clothing and my family member went two weeks without being bathed. You leave messages for the facility administrator but she will not return any calls address any issues.
Their equipment really needs to be updated right away. It looked ancient. The entire staff was so rude and inconsiderate. I couldn't believe they would be so mean. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. I am submitting a formal complaint with the state against them.
by rhonda taylor xxx.xxx.193.68
June 27, 2014
Was this senior care facility clean?
It was satisfactory
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.138.208
April 16, 2014
Does this provider return your phone calls?
No
Would you recommend this nursing home to others?
No
Did this nursing home answer all of your questions?
Some were answered
Did this provider's staff seem to respect him/her?
Somewhat
Was the music playing while you waited or during your visit pleasant to you?
Very
by Anonymous xxx.xxx.5.237
February 18, 2014
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Map and Directions
5201 S Willow Dr, Houston, TX 77035