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Janie Roberts, Chief Administrative Officer

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Hot Springs, VA

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Janie Roberts, Chief Administrative Officer
The Springs Nursing Center
(8 Reviews)
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167 Spring Street Hot Springs, VA 24445
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Understaffed. My brother-in-law was still in bed and not dressed at noon. This nursing home is in need of volunteers. Many residents never get visitors. Very sad! It was a reasonably clean facility. I am a nurse and have worked in a nursing home. I feel this facility does as well as it can. Many of the nurses are fresh out of nursing school. It is a very difficult job. The lock down unit had only one nurse and two aides, and often there is only one housekeeper. Most smaller facilities are often understaffed, and I don't think there really is a solution.
by Sue xxx.xxx.67.16
January 25, 2015
The took care of my mother for a little over 2 months. She could not have been better taken care of it she were home with us. This place is Fabulous. The girls treated my mom like family. Can not rave enough about this place.
by Elizabeth xxx.xxx.224.10
August 18, 2014
Was this senior care facility easy to locate?
Fairly Easy
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Pam xxx.xxx.29.195
May 22, 2014
Did this provider use excessive foul language?
No
Was this provider's office too loud?
No, it wasn't too loud
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.199.93
March 27, 2013
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Does this provider have helpful information available online?
Yes, but its hard to find
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.195.114
February 26, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.36.203
May 11, 2012
Did you feel safe in this provider's care?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
September 20, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
May 19, 2011
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Map and Directions
167 Spring Street, Hot Springs, VA 24445