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The Guest House of Shreveport

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The Guest House of Shreveport
The Guest House of Shreveport
(11 Reviews)
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9225 Normandie Dr Shreveport, LA 71118
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Expertise
2.5 star average for Expertise
Value
4 star average for Value
In the past two years the facility was ran smoothly but in recent months it seems to be in chaos. My mother in law is a 90 year old resident in early stages of dementia. She has witnessed a fist fight in the cafeteria between two nurses, loud arguments in the hallways between staff members and even being spoken to in a disrespectful and threatening manner. I have stressed my concerns to the administrative staff but to no avail.
by Jane xxx.xxx.143.97
June 14, 2016
i have found out you dont get good caring nurses at this home most of them dont really care about patients just the pay check and cna are about as bad as you can get have no respect for patients and the families
by aka xxx.xxx.150.22
June 05, 2015
My dad stayed there approximately 6 weeks. The facility smelled, his bathroom smelled horrible and the commode was always filthy! the staff did not listen to me when I said my dad was not doing well and they just said it was dementia. I was there daily! He had a blood clot on his brain. The PT/OT staff was nice. Overall I wouldn't recommend.
by Charleen xxx.xxx.245.197
March 18, 2015
Does this provider answer the phone in a reasonable time when you call?
Sometimes
Would you recommend this nursing home to others?
No
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Was this provider helpful about using your insurance coverage?
Yes
Does the provider's staff try to accomodate your schedule when booking appointments
Usually
by family xxx.xxx.140.234
February 23, 2014
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.80.44
January 14, 2014
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by rebecca xxx.xxx.232.110
December 28, 2013
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.250.168
October 27, 2013
Well i really didn't give Guest House a chance once i seen Shonda L. Harris working there. I just got back in the vehicle and left cause I personally seen this person using drugs(marijuana), verbally abusing her kids, and etc. Thats not a person i would like to take care of my grandmother or anyone at all. She is just really bad for your business.
by concerned citizen xxx.xxx.84.44
July 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.222.24
June 07, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
April 11, 2011
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Map and Directions
9225 Normandie Dr, Shreveport, LA 71118