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The Embassy Care Center

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The Embassy Care Center
The Embassy Care Center
(7 Reviews)
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555 Kahler Rd Wilmington, IL 60481
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Consumer Feedback

(7 Reviews)
Service
1.5 star average for Service
Environment
2.5 star average for Environment
Expertise
1.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
This facility is absolutely filthy, staff ignores patients when verbalizing concerns. Do not take family members here if you care about them at all...you're actually paying for them to be neglected at this place. Take Your family home...better off sitting them in a room by themselves at home than in this smelly, run-down dump.
by observant111 xxx.xxx.247.99
October 12, 2015
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
by zendaddy621 xxx.xxx.85.151
May 18, 2014
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
by Anonymous xxx.xxx.96.135
January 13, 2014
They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. They consistently dismiss my concerns and accuse me of making problems up. I don't trust them to ever actually look into my concerns and see if they're valid. It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. I would never visit them again. I was very disappointed. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business.

I would never ever in a million years send anyone here. My mother was admitted at 8pm and we pulled her out at 9am the following morning. i have no idea how this place is even legally in business and it should be shut down.
by Anonymous xxx.xxx.201.235
May 24, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Was this provider's staff friendly?
Friendly Enough
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider use excessive foul language?
Yes! It was very unprofessional!
Does this provider welcome questions?
No, They dismissed my questions as unimportant
by Anonymous xxx.xxx.237.74
April 24, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.216.19
July 31, 2012
Did you feel safe in this provider's care?
No, I was scared
Were you able to relax during your appointment?
No, I was on edge
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Does this provider treat their staff well?
Kind of, but not very well
by Anonymous
September 12, 2011
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Map and Directions
555 Kahler Rd, Wilmington, IL 60481