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Stonehedge Convalescent Center Inc

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Stonehedge Convalescent Center Inc
Stonehedge Convalescent Center Inc
(5 Reviews)
> Get Phone Number & Directions
5 Redlands Rd West Roxbury, MA 02132
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Consumer Feedback

(5 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
1.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
If I can give this place zero stars I would. My grandfather was a patient on the hospice floor of this facility. My grandfather stopped eating on a Monday and no one communicated this with my family until Friday. On a Wednesday of that same week he suffered convolutions and no one did anything. Come to find out he actually suffered a stroke. This was determined only after my family went to the facility a day or two later accessed (we were called on that Saturday because someone from there contacted us and said he was in critical condition) him and demanded to have him taken to the ER due to his appearance. This staff did not even attempt to contact EMS to take him to the ER to be accessed. Now my grandfather has damage done to his kidneys, who knows how much neurological damage due to him sitting for two days after having a stroke! My family and I went to speak to the people in charge the nurses acted as if they did not want to speak to us and when they did they give us the run around. They could not provide any documentation that we were notified prior to Friday (Why? Because they never called us!) People do not take your loved ones here. There are people who looked liked they are not being cared for properly. This place has went through at lease three directors over the past few months ( I wonder why!). This place is suppose to care for your loved ones not allow them to sit and die. One thing the nurses kept saying is that my grandfather has a DNR ...yes he does have one but it doesn't mean that you ignore the patient and don't access them when they need to be accessed. My family and I are disgusted with the quality of care or rather lack of care that he received.
by Msdiva1982 xxx.xxx.207.3
December 31, 2018
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
How would you compare this senior care facility to other senior care facilities you have visited?
Fairly Average
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.49.236
August 11, 2014
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did they follow up with you after your appointment?
No, but they said they were going to!
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
by Jess xxx.xxx.157.220
December 07, 2012
They ignored my questions and my appointment seemed rushed. Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions. I walked in to find a rude staff, and a terrible facility. I went to visit a patient and witnessed terrible bedside manner from the staff. They were incredibly rude to the patients. The patients also complained of the staff stealing cigarettes from them. The ice bucket patients got ice to eat from had some hair in it, and the food was unidentifiable. The door to the designated smoking area was broken. The staff was rude to me as a visitor. Do not send your loved ones there, it is a terrible place to send someone.
by disapointed xxx.xxx.170.253
May 21, 2012
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider rush your appointment?
Not too much, but somewhat
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Does this provider treat every client equally?
No, they definitely favor certain clients
by Anonymous
August 23, 2011
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Map and Directions
5 Redlands Rd, West Roxbury, MA 02132