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Steuben County Health Care Facility

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Steuben County Health Care Facility
Steuben County Health Care Facility
(12 Reviews)
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7002 Mt Washington Rd Bath, NY 14810
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
This facility has plummeted in staff, attentiveness to residents, meeting basic needs of residents and all over making this facility a safe place for anyone in their care. When this facility was owned by Steuben County it was a very pleasant place to be. Staff were most of the time upbeat and there was an abundance of staff. Now patients have to wait for lengthy periods to either go to the bathroom or have someone come to take them off the commode. There are never enough staff on to efficiently and effectively properly take care of the residents. Most all the time there are residents just wandering because they have nothing to do. They have very little in the way of recreation for the residents. Maybe 1 sometimes 2 activities a day. Almost nothing at night unless a group comes in to sing. It is pathetic seeing these people sit and cry because they are scarred and alone. I witnessed the Director of Nursing walking away from a patient with Alzheimer's.The patient was crying and begging to go home. The Director of nursing patted her on the shoulder and just said, "Oh it will be alright." then walked away leaving the patient in hysteria. When approaching administration of ongoing issues the answer you get is, "we are working on it". Well working on it is not working because things have not been addressed or fixed. This is a facility that has a great physical appearance but as far as care and protection of your loved one it sadly lacks all. Avoid this facility at all cost.
by Fedupanddisgusted xxx.xxx.97.5
January 02, 2017
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was this senior care facility clean?
It was satisfactory
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility use current and safe equipment?
Yes
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
by reese xxx.xxx.209.205
April 12, 2014
I would have to agree with justme222. I just recently visited a relative at this facility. It's a @#%$ shame that a unit manager can have no respect for the elderly. "When it's bedtime, it does not matter what their dignity is. It goes out the window anyways." This is what she has said. If she has no respect for the elderly then she shouldn't be there. Hopefully she does end up in the care of someone like her when she can't take care of herself. If she is a unit manager, how come she doesn't take the time to make sure that some of the elderly that has oxygen is turned on. A lot is going on there and it seems that the county or even the state ain't doing anything to pull the bad seeds (employees) out of there. They are just a head count.
by dnmty xxx.xxx.87.6
August 29, 2013
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.208.37
September 12, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.100.74
June 12, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.254.83
May 15, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.236.244
April 03, 2012
Steuben County Nursing Home is a God-send for people in need. The staff is courteous and helpful almost beyond belief, and the quality of care under demanding circumstances is utterly remarkable. My mom suffers from a number of infirmities at her advanced age, and her own take is that "I feel so safe here." I have friends with parents in private facilities at enormous expense, and the quality of care they're getting is nowhere near what is provided at this wonderful nursing home. Clean - no odors whatsoever. And each time we visit my mom, she is interacting with other patients in many of the activities provided by the compassionate and caring staffers. This place is an absolute model for what our society should be providing all elderly citizens who are in need of care and assistance. 10 stars. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. It is obvious that their office is cleaned regularly. It was fantastic.
by Jack
May 27, 2011
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
by Anonymous
April 16, 2011
Does this provider use current and safe equipment?
Yes
Does this provider promptly return your phone calls?
Yes
Was the waiting area spacious?
Yes
Are you going to visit this provider again?
Without a doubt!
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
April 14, 2011
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Map and Directions
7002 Mt Washington Rd, Bath, NY 14810