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Saint Lucas Care Center

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Saint Lucas Care Center
Saint Lucas Care Center
(2 Reviews)
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500 SE 1st St Faribault, MN 55021
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Consumer Feedback

(2 Reviews)
Service
3.5 star average for Service
Recommended
2.5 star average for Recommended
Staff
1 star average for Staff
Expertise
1 star average for Expertise
Environment
3 star average for Environment
My grandfather has been there for less than 48 hours, and he's there to recuperate from a hip surgery. In the first 24 hours, we were told he was too much trouble for the short term care staff, and needed to be moved to the long term/memory care area so they could keep a better eye on him. Ok. I can deal with that, but less than 12 hours after he was transferred to the long term care floor, he fell trying to get out of his bed which he wasn't supposed to do, and was supposed to be watched for, and we had warned them multiple times that this was going to be a problem. This morning the staff called to ask us if there was any way we could come down and sit with him all day every day during his recuperation to keep him busy so he would be less of a problem for them. We told them we would visit him daily, but we would not be able to spend 18 hours a day with him, and they were going to have to find a way to do the job they were being paid to do. Then during our visit with him this afternoon, a staff member told us that they've learned that Grandpa likes to hold hands with people and that they've already learned that they need to get out of his room before he does that or they'll have to talk to him. Really??? REALLY??? What the hell is wrong with holding his hand for a few minutes and talking to him to offer him some comfort??? We didn't want him in St. Lucas in the first place, and only have him there long enough for a room to open up for him at another facility. The hospital said that his insurance wouldn't let him stay at the hospital, so unless we could afford to privately pay to keep him in the hospital until the right place could take him, we would have no choice but to place him at St. Lucas for a few days.
by Gina Nisbit xxx.xxx.168.94
April 27, 2014
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Are you going to visit this provider again?
Sure
Did this provider rush your appointment?
No
by Anonymous
April 20, 2011
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Map and Directions
500 SE 1st St, Faribault, MN 55021