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Regents Park of Winter Park

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Regents Park of Winter Park
Regents Park of Winter Park
(18 Reviews)
558 N Semoran Blvd Winter Park, FL 32792
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
My 82 year old father is currently at this rehab facility. This is his second stay. The first went fairly well and he was in a private room and different wing from where is he now. This stay, which has been 70 days and counting, has been horrific. When he was first re-admitted, I personally told every staff member I could find that he was diabetic. A week later, we discovered, no one had bothered to check his blood sugar, let alone determine if he required insulin. After approximately 40 days, my father had to be admitted into the hospital with a serious UTI. After many tests, it was also determined that he had endocarditis (infection in the heart). I struggle to understand why my father became so ill before Regents determined (and after my mother insisted) he be taken to the hospital. An IV antibiotic was ordered by his physician to be administered until October 1st. Since his return to Regents, the staff has failed to administer it twice (that we are aware of). The latest instance was this Saturday. We are at the point where the nurse is to call my brother each and every time the IV is administered (3pm and 3am). Unfortunately, we have found this visit to be quite different that his first stay and find the staff, both medical and administrative to be completely unacceptable. In my experience, the social workers fail to respond to telephone calls or emails as well as fail to provide timely and critical information to the family. My father is not a patient that does not have loved ones watching out for him. My mother visits each and every day, I visit almost every week night and my brother visits on the weekend. Not one single day goes by without a visit to my father by a family member. I shudder to think what is happening to the patients that do not have active and attentive advocates. The one positive comment I can honestly post is that Tomas, a CNA, is absolutely wonderful. He is compassionate, and always goes above and beyond. If we were not this far into and constrained by insurance benefits, etc., I would move my father immediately.
by Rose Shorten xxx.xxx.61.233
September 21, 2015
This nursing home is more interested in keeping the beds occupied that they could care less about whom they bring into the facility. They bring in patients that require one on one care because they have altered mental status and try to do things on their own and end up falling. There is not enough nursing or cna staff to keep an eye on all the residents at anyone time and still do the jobs they are required to do for each and every patient assigned to them. Some days a nurse has up to 30 patients and the cna have 12. There is no one on one care to prevent someone from falling yet they hold the staff responsible if a patient tries to stand up from a wheel chair when they cannot walk and they fall. The staff gets yelled at for not watching this resident. Some of these residents suffer from sun downing and become loud and abusive which disturbs the peace of the other residents who complain that they cannot sleep because of all the screaming. I have also seen nursing asking cna's to assist residents and the cna's walking off saying it was not there patient. I have seen nursing spending their entire 8 hour shift giving out medications that they have no time to do anything else. If you have a family member in need of a home I would seriously think twice about this nursing home. They act like they care but they really don't.
by Not a happy family member xxx.xxx.58.21
May 12, 2015
I was maded to feel that the residents here are nothing but a number to them. My aunt stayed here for 3 days and it was a disaster. They sure know how to sell the place right when they want you to put your love one here but once here it is a nightmare
by Carida Gonzales xxx.xxx.181.230
October 27, 2014
Very rude CNAs. Rather talk with each other about their days off. Than helping residents. They treat residents like inventory in a warehouse. Not humans.
by Joe Absolom xxx.xxx.243.202
July 30, 2014
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.147.161
February 05, 2014
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.234.225
October 17, 2013
Are you going to visit this provider again?
Without a doubt!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Toni gabucan xxx.xxx.80.111
September 01, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did you leave the office feeling satisfied with your visit?
Completely!
by bob fern xxx.xxx.243.202
August 08, 2013
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.190.175
June 03, 2013
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.217.134
April 21, 2013
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Map and Directions
558 N Semoran Blvd, Winter Park, FL 32792