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Regency Health Care Center

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Regency Health Care Center
Regency Health Care Center
(14 Reviews)
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1550 Raydale Dr Louisville, KY 40219
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
Horrible conditions. Bed pans not cleaned, bathroom looked just the same after cleaning people came in. Call lights going off for at least 30 minutes and nurses and aids at desk on their cell phones. Meds on bed side table left, told patient to take when she was ready. Dropped off from hospital late( 9:00pm), no one came to check on her no lights on in room, no call light given to patient. Put patient in diaper next morning and she isn't incontinent. Facility stinks, smells strong of urine, knocks you out when go down the hall. Had to put at least one star but really does not deserve any stars. Patient was removed after 3 days.
by daughter in law xxx.xxx.21.220
September 06, 2016
Would you recommend this nursing home to others?
I Already Have
Did you feel that your waiting time was acceptable?
Absolutely
by Anonymous xxx.xxx.151.39
March 13, 2014
Was it easy to find parking at this provider's office?
Yes, it was convenient
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.89.63
August 27, 2013
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this provider's office clean?
It could have used some cleaning
Are you going to visit this provider again?
Not if my life depended on it
by Melissa xxx.xxx.238.80
June 25, 2013
Did this provider have reasonable prices?
Absolutely!
by Anonymous xxx.xxx.140.85
June 14, 2013
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
by Anonymous xxx.xxx.199.56
April 18, 2013
Was the waiting area spacious?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.154.131
December 18, 2012
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.69.100
September 13, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.68.161
June 15, 2012
They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. This provider has helpful information available online, which is really convenient. They have a good website and online presence. They made the extra effort to make sure every question and concern I had was addressed. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately.
by OneofMany
February 19, 2012
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Map and Directions
1550 Raydale Dr, Louisville, KY 40219