Does this provider have helpful information available online?

Yes, they have a great website and are present in many online directories

by Anonymous xxx.xxx.111.240

February 08, 2014

Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns but they act as if I am annoying them. Therapists are nice though. Aids and nurses need lessons in being nice to the elderly and understand being old and needing care does not mean they can treat us with less respect. I was not happy with how poorly some aids and nurses treated me. This does not mean that all were not nice, but no one speaks up for fear of repurcussions. I hope the management learns which employees need to be spoken to and teach them about talking with care and respect to the folks they are there to take care of.. After all, don't these places have customers because of recommendations by families that have been here.

by reviewer been there xxx.xxx.95.42

November 20, 2013

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The rehab part is a place of extremes. My dad was sent there with 4 vertebra with compression fractures due to multiple melanoma. He was totally on his own and mentally sharper then some 40 year olds! This writing is after he has been there for 1 week. I have had experience with about 6 other re-hab centers in the past for other relatives.

My fathers nurses were excellent and deserve highest rating for being caring, compassionate and attentive. Requests were handled quickly and follow through was perfect. I cannot say enough good!!!! I had true peace of mind knowing he was in their care. 5 Stars

The staff doctor is basically a pill pusher if a little doesn't work then just up the dose until the side effects become too much to take, This happened 3 times with different meds! He does attend to issues quickly however (after note His mis-management of my fathers meds caused him to be re-admitted to the hosp shortly after leaving this place) 2 stars!

The CNAs were very pleasant and attentive although some understood but others moved him too quickly and hurt him. Those CNAs needed to be told constantly to wait a minute and let him do what he could instead of moving him roughly and causing him great pain, Pain that could be avoided with a bit of patience and assisting him rather then pulling him around. But when told they would listen and wait to help as needed. 3 stars for the CNAS

The rehab staff is the worst I have ever seen, lacking in compassion and competence. More concerned with Medicare guidelines being meet then with him. Most rehab centers have two therapy sessions a day to make it easier on the patients. Not here they tried to cram it all into one very long morning session. After only 5 days of therapy when higher and higher doses of pain meds didn't work they concluded "he doesn't WANT to do physical therapy" so they resorted to scare tactics and bullying. He was doing all he could and would try his hardest until the pain almost made him black out! What he needed was to start the cancer treatment and see an orthopedist ( something that had not been done or thought of) I told the oncologist and he wrote them a verbal b** slap stating "it isn't that he does not want to do the therapy but that he CAN'T b/c of the pain. The reason that he was not making improvement as is that "the underlying cause of his condition and pain wasn't being treated" ( The doc wisely did not start treatment until the test results were in and he knew what he was dealing with medically) Medicare guidelines DO allow time for treatments to be started, why didn't the therapists know that? .They never bothered to talk to his doctors before deciding that he must be non-compliant. The therapy he did receive was too aggressive and caused him to suffer more. He showed them how he could move side to side now in the bed and he couldn't before the therapist said "See that s b/c of the physical therapy on your arms" - which is nonsense 1) that motion uses not the arms but the lats and back muscles and 2) he was plenty strong enough to live on his own and carry in bags of groceries etc just a week before. They weren't aware because then never asked. It was heart-breaking the way they talked him. negative stars for them.

The social workers main concern was how the Medicare co-pay would be paid after day 20 in rehab and this was on day 7! He was quite rude to my father berating him for not being able to get up that day and into therapy. HE was telling him all the horrible things that were going to happen to him. I'm not a medical professional but i don't think his muscles will atrophy, his lung function will be compromised and otherwise healthy skin will develop bedsores b/c he missed just one day of therapy! After staring in shocked disbelief at what i was hearing I finally spoke up and told him to STOP! He also decreed that he was SURE 100% he would never walk with out a walker. Quite arrogant i thought from someone who was not a therapist, just an LSW. Negative Stars

My dad was in the new wing ( 500) and that was excellent, clean and new! Food was excellent, great variety, tasty and nutritious 5 stars for facility.

After thoughts - Decor aside it was a very negative place he was told constantly how he needed them and needed constant supervision b/c he was "safety unaware" They could not explain this further or give me examples. When I asked how is OT coming along I was told he had not been given any! He was there For three weeks and they NEVER showed him how to do ANYTHING for himself, Maybe that was why he was unaware of the safe way to do things? ya think?

by Concerned xxx.xxx.28.205

February 08, 2013

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Does this provider offer flexible appointment times?

Absolutely! I never have a problem!

by Anonymous xxx.xxx.6.221

January 26, 2013

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Did this provider ever dismiss your concerns as unimportant?

Never, they go out of their way to address every concern of mine immediately

Does this provider always put the customer first?

Absolutely! They have some of the best customer service I have ever seen

Did they follow up with you after your appointment?

Yes.

Did you feel like this provider's office was understaffed?

No, they were fully staffed

Is this provider's business conveniently located?

Yes, it is very conveniently located

by Anonymous xxx.xxx.232.200

January 25, 2013

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Does this provider maintain a professional appearance?

Somewhat, I wasn't overly impressed

Did this provider promise services he/she couldn't provide?

Yes, they were able to do almost nothing they originally said they could

by Anonymous xxx.xxx.28.205

January 15, 2013

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Is this business in a safe neighborhood?

Yes, it was in a safe enough neighborhood

Did this provider promise services he/she couldn't provide?

A few, but not too many

Were the restrooms clean at this provider's office?

Yes, they were immaculate!

Is this business handicap-accessible?

Yes, it was handicap-accessible

Was this provider's office too loud?

No, it wasn't too loud

by Anonymous xxx.xxx.28.205

January 12, 2013

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Did you leave the office feeling satisfied with your visit?

Yes

Did this provider seem well-trained and experienced?

Yes, they seemed very qualified

Did this provider show attention to detail?

Yes, I've never had to worry about them missing any important information

Does this provider remember you by name?

Sometimes, but not always

Did the staff make you feel uncomfortable when you called with questions or concerns?

No, they didn't make me feel uncomfortable

by Anonymous xxx.xxx.139.71

December 11, 2012

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Does this provider treat every client equally?

Not at all, they only make time for their favorite clients

Does this provider have a good professional reputation within your community?

Absolutely not, they are not trustworthy at all

Did this nursing home answer all of your questions?

None of my questions were answered

Do you feel that you could have received better service somewhere else?

Yes! I know that I would have gotten better service anywhere else!

Does this provider welcome questions?

Not at all. They ignored my questions

by Anonymous xxx.xxx.140.114

November 27, 2012

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Did this provider answer all of your questions?

Yes

Was this provider's staff friendly?

Yes

Did you leave the office feeling satisfied with your visit?

Yes

by Anonymous xxx.xxx.23.22

July 19, 2012

Raritan Health & Extended Care Center

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