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Potomac Center Genesis ElderCare Network

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Potomac Center Genesis ElderCare Network
Potomac Center Genesis ElderCare Network
(13 Reviews)
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1785 S Hayes St Arlington, VA 22202
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Ghetto establishment and management and unprofessional, discourteous customer service.
by Disappointed xxx.xxx.214.20
October 18, 2016
Hard to find a follow up on the outcome of a class action lawsuit
by Tar xxx.xxx.143.149
December 27, 2015
Are you going to visit this senior care facility again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.250.71
July 23, 2014
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Would you refer this provider to a family or friend?
No, I wasn't impressed
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.199.97
October 19, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.125.2
April 02, 2012
Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all. Every time I would start talking about my circumstances, they would argue with me or get mad. I was scared to say anything because I didn't want to make them upset.
by youtoo
February 06, 2012
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
by Anonymous
January 26, 2012
I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. The office was easy enough to find. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more.
by Lynn
December 21, 2011
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
December 10, 2011
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider answer all of your questions?
Some were answered
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
by Anonymous
December 08, 2011
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Map and Directions
1785 S Hayes St, Arlington, VA 22202