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Overlook Nursing Home

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New Wilmington, PA

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Overlook Nursing Home
Overlook Nursing Home
(8 Reviews)
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520 New Castle St New Wilmington, PA 16142
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Was it easy to find parking at this senior care facility?
No, I had to look for a parking spot for a long time
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Does this provider take that extra step to make you feel special?
No
Does this provider have a good professional reputation within your community?
Absolutely not
Did this provider seem well-trained and experienced?
Not at all
by Anonymous xxx.xxx.88.12
March 14, 2016
My mom was at this facility for 2 weeks.. She has passed away do to the medical negligence.. Residents are in danger. They are not cared for well.. Do not place your family here it is not a safe place for anyone.. Therapy is TOP NOTCH here but the medical neglect is not worth the benefit of the physical therapy.. If you love your family member find somewhere else to place them.. There is staff here that care but they have no support from the facility.. The bottom line is money here not the welfare of patients.. My mom asked to go to the hospital and she was ignored.. If I could do it all again I would have never placed her in such a sad facility.. Unsanitary is not even a good enough description..
by Jennifer xxx.xxx.62.80
November 17, 2015
Was this senior care facility's staff friendly?
They were decent
Would you refer a friend or family member to this senior care facility?
Yes
Did this senior care facility prominently display their credentials or business license?
Yes
Was this senior care facility easy to locate?
No, I couldn't even find it with my GPS
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.251.52
October 09, 2014
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider welcome questions?
Not at all. They ignored my questions
by DENISE xxx.xxx.45.159
November 04, 2013
Was this provider's staff friendly?
Not Really
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
by Anonymous xxx.xxx.100.202
October 20, 2013
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.101.73
March 16, 2013
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous xxx.xxx.166.55
March 07, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.3.143
August 01, 2012
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Map and Directions
520 New Castle St, New Wilmington, PA 16142