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O'Brien Memorial Health Care Center

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O'Brien Memorial Health Care Center
O'Brien Memorial Health Care Center
(11 Reviews)
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563 Brookfield Ave SE Masury, OH 44438
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
If I could give this nursing home zero stars, I would. This is the WORST care facility I have seen in my life and the establishment should be shut down. We recently removed my grandfather from this facility due to the lack of care.

Where to begin... the "so called nurses" pay no attention to their patients. Instead, they give them sedatives to make them sleep all day so they do not have to be bothered with them. There was no reason for my grandfather to be subscribed sedatives, which in turn was making him turn into a vegetable and be incoherent every time we visited him. Also, when walking down the hallway, I heard several patients say "Get me out of here." What does that tell you?

The nurses are ignorant. I witnessed one of the male nurses wheeling a bed down the hallway and while wheeling it he banged the bed off of the patients that were congregating around the nurses desk. Instead of another nurse moving them aside so they would not get bumped, they just stared and did nothing. I took it upon myself to move the patients out of the way.

The odor ... I have NEVER smelt a more sickening and disgusting place. I wouldn't even put my worst enemy here. The reason for the foul smell is because they allow their patients to lie in bed in their own urine, not take them to the restroom, not tend to them when needed, not clean up the mess in an appropriate manner.

If the patients weren't sick before they checked in, they are sure to get sick here. One day two of the nurses were sick. Instead of covering their faces with a mask to prevent anyone else from getting ill, they were coughing, blowing their noses religiously in the rooms and at the nurses desk. Very inconsiderate staff. If you ask for help, for more water for your family member who is staying there, etc. it seems as a bother to them. It is the "nurses" job to take care of these people, instead they are killing them.

As for the physically therapy dept., my grandpa was checked in here a couple of months ago. Before he was checked in, he was able to walk but was somewhat losing his strength. In order for him to regain his strength, he was advised to go to therapy. Well, come to find out, the nursing home has refused to take him to therapy for the past month. My grandpa now has no ability in his legs.

If you have family members in this facility, get them out! Word of mouth is the biggest form of communication and I will be spreading the word about this establishment.
My best advise is to shut this place down!
by Nicole xxx.xxx.88.53
December 31, 2014
Did this senior care facility prominently display their credentials or business license?
Yes
Would you recommend this senior care facility to others?
No
Was this senior care facility easy to locate?
Fairly Easy
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did you feel that your waiting time was acceptable?
No
by Anonymous xxx.xxx.80.192
October 14, 2014
Was this senior care facility clean?
Yes everything was neat and sterile
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
by Anonymous xxx.xxx.168.146
September 18, 2014
Do you feel confident that this provider will work with you until a solution is reached?
Not really
Does this provider use current and safe equipment?
Fairly current
Did this provider's staff seem to respect him/her?
Somewhat
Was this provider's staff friendly?
Mostly
Does this provider offer flexible appointment times?
Mostly
by Anonymous xxx.xxx.4.242
February 27, 2014
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous xxx.xxx.140.184
October 10, 2013
Was this provider's staff friendly?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider use current and safe equipment?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.242.136
December 23, 2012
by Anonymous xxx.xxx.112.140
September 25, 2012
They have a great physical therapy department. They used to be helpful but not as much of late. It is one of the best nursing homes in the area. They don't have a large population of people who still have their minds about them. It is mostly a dementia/Alzheimer population...and they don't make enough amends for the normal population. Also, they tend to rotate dying patients with the person which leaves that person depressed. They also love to hand out anti-depressants. You really need to stay on top of what they are prescribing and why. I do not like their Rx program. They lose things and try to blame the patient for everything. They don't know their own insurance programs for replacement. I had to do my own research so that I could educate them. They don't like to be educated and will then black list you so that they don't have deal with you no matter how polite you are.
by Daughter xxx.xxx.169.149
April 03, 2012
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's office too cold?
Yes, I was freezing
by Anonymous
September 06, 2011
Does this provider have helpful information available online?
Yes
by Anonymous
June 03, 2011
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Map and Directions
563 Brookfield Ave SE, Masury, OH 44438