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Normandy Nursing Center

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Normandy Nursing Center
Normandy Nursing Center
(10 Reviews)
> Get Phone Number & Directions
7301 St Charles Rock Rd SAINT LOUIS, MO 63133
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
my son was recently put in Normandy nursing facility here are some things I noticed when visiting
staff does not know or look up rules and procedures
walls falling down by front door wires exposed.
unpainted plywood covering windows by office
no visitor badges issued
elavater needs maintenance scary to use
no clocks in residents room or any where in building
residents room has tracks on ceiling from curtains and still has some pieces of curtains hanging from them
drop ceiling has been painted not replaced areas have also been missed
walls in residents room have been painted missing areas
no seating in residents room other than beds
drive and parking area in need of repair
no fire extinguishers visible
staff not wear uniforms or badges cant tell them from residents.
no one allowed outside unless they smoke
no ids or bracelets on clients
no personal storage by all beds
no pictures on wall in building
no labeling of all doors
gathering area downstairs has minimal seating and no furniture that is home like only cheap straight back chairs
leaves have not been removed from smoking area causing fire hazard
no nurse call button in residents room
cannot call and talk to any resident or leave a message they must call out
only one phone for 100 residents to use
by Donald Anderson xxx.xxx.4.34
January 11, 2019
This is the worst Nursing Center I ever seen! They continuously lie to family members, the residents are left in their own feces for hours, the conditions are inhumane, the workers do not know their jobs. It is nasty! DO NOT PUT YOUR FAMILY MEMBER IN THIS HORRIBLE HORRIBLE PLACE. THEY DO NOT CARE ABOUT THE RESIDENTS AND THE STAFF LIE AND COVER UP THEIR MESS!!!
by KW xxx.xxx.124.215
August 01, 2017
My father was at this center, he recently passed away and I have to say,his nurse was amazing. She became his caretaker and friend. Jennifer, I again thank you for being wonderful.
by mendoker xxx.xxx.219.222
February 21, 2016
Was this senior care facility's staff friendly?
They were decent
Are you going to visit this senior care facility again?
Sure
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
by Anonymous xxx.xxx.191.19
September 10, 2014
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Was this provider's office too cold?
Not at all, it was the perfect temperature
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Did this provider use excessive foul language?
No
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by jim morfia xxx.xxx.173.199
January 14, 2014
I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. They appeared busy and professional. I observed their interaction with client and felt the warmth of care provided.
by Anonymous xxx.xxx.104.180
April 23, 2013
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Liz xxx.xxx.171.9
November 02, 2012
Does this provider treat their staff well?
Kind of, but not very well
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was the waiting area spacious?
Yes
by Anonymous
December 28, 2011
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Was this provider's staff friendly?
No, they were rude
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Was the waiting area spacious?
No, but I can always find a seat
by Anonymous
October 10, 2011
Their office was way too cold, I was absolutely freezing. I usually don't have a problem with the cold, but I wanted to get out of that office as soon as possible. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves.
by march01
April 23, 2011
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Map and Directions
7301 St Charles Rock Rd, SAINT LOUIS, MO 63133