Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider remember you by name?
Sometimes, but not always