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Mount Royal Towers

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Mount Royal Towers
Mount Royal Towers
(9 Reviews)
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300 Royal Tower Dr Birmingham, AL 35209
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Consumer Feedback

(9 Reviews)
Service
2 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
The facility is nicely decorated however the staff are questionable at best. The management is aloof and condescending and the majority of the nurses are some of the worse ghetto trash. There are a few diamonds there that try to work hard but they don't last long and leave. the weekly menu was pretty good.
It could be a good place if they had the right leadership which doesn't seem to exist there.
by Look2me xxx.xxx.42.203
September 07, 2014
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.206.34
July 17, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.206.137
April 01, 2013
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider have reasonable prices?
They were decent, but not very affordable
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Were you able to relax during your appointment?
No, I was on edge
Would you recommend this nursing home to others?
No
by Anonymous xxx.xxx.206.34
February 14, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.41.5
July 26, 2012
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
September 22, 2011
MOUNT ROYAL TOWERS.
IN 6 YEARS MY GRANDMOTHER HAS HAD A CONSSION DUE TO THE CNA's SLAMMING HER HEAD ON THE DOORTO THE BATHROOM(WHEN HOLDING HER SIDEWAYS LIKE A BABY). PRIOR TO THAT A CNA OVER 300LBS WAS GIVING HER A SHOWER AFTER SOAPING HER UP THE CNA "ACCIDENTALLY" FELL ON TOP OF HER AND MY GRANDMOTHER IS 85LBS. DISLOCATED SHOULDER, 3 BROKEN RIBS, CONCUSSION, BROKEN ARM AND BLACK ON THE WHOLE LEFT SIDE OF HER BODY. NO PHONE CALL TO MY DAD WAS MADE. IT WAS OVER LABOR DAY WEEKEND SO WE DIDNT KNOW ANYTHING HAPPEND UNTIL WE SAW HER LAYING THERE IN THE BED JUST PURPLE AND BLACK. WE ASKED WHAT HAPPENED AND THE CNA'S TOLD US AND THAT THEY HAD TAKEN HER TO THE HOSPITAL 48HOURS LATER AND BY THAT TIME IT WAS TOO LATE TO RE-SET HER DISLOATED SHOULDER, OR FIX ANYTHING. WE WERE NOT CALLED EVEN SAYING SHE WENT TO THE HOSPITAL. AND WE REQUESTED THE DOCUMENTS STATING THE FACT THAT THEY TOOK HER TO THE HOSPITAL AFTER THE "ACCIDENT OCCURED" AND THEY FREAKIN TO HER TO THE WRONG HOSPITAL ON TOP OF THAT! I HAVE SEE WITH MY OWN EYES THE CNA'S "DRUG" THE RESIDENTS WITH THERE MEDICINE SO THEY DONT HAVE TO FEED THEM. AND THE CNA'S LAUGHING ABOUT IT AND OPENINGLY SAY WHAT AND WHY THEY DID IT. AND THE RESIDENTS ALL EVENTUALLY PASSED AWAY. I REPORTED THIS TO MOUNT ROYAL MANY TIMES, BUT THE OFFICE JUST SAID THAT NONE OF THEIR STAFF WOULD DO SUCH A THING. THIS IS ALL JUST THE MINOR THINGS THAT HAS HAPPENED. I HAVE PICTURES, VIDEOS, AND A LOT MORE STORIES. IT'S ALWAYS SOMETHING EVERYDAY. AND NOW THEY ARE KICKING MY GRANDMOTHER OUT BECAUSE THEY GOT CAUGHT BY THE STATE FOR MOVING A NUNCH OF SKILLED RESIDENTS TO THE ASSISTED LIVING FLOOR FOR 2 YEARS. SO NOW THEY GAVE US 30 DAYS AND HELL EVERYDAY IN THIS 30 DAYS. LIKE THE ASSISTANT ADMINISTRATIVE CHANGING MY GRANDMOTHER'S FOOD FROM REGULAR TO PURREE, JUST BECAUSE SHE SAW HER SPITTING HER FOOD OUT AND WOULDN'T CHEW IT. FIRST OF ALL SHE HAD NO RIGHT TO CHANGE IT (SHE IS NO DOCTOR) 2ND OF ALL SHE DID NOT CALL US TO TELL US OF THIS CHANGE, AND 3RD WHEN I FOUND OUT FROM THE CNA'S THAT MY GRANDMOTHER WAS GETTING PURREE FOOD IM BREAKFAST AND DINNER FOR THE LAST 2 WEEKS MINUS LUNCH BECAUSE I FEED HER AND THEY KNOW I'M THERE AND WENT BEHIND MY BACK AND MADE THIS CHANGE. I SAID I WOULD SPIT IT OUT TOO. THE FOOD IS MOLDED OR HARD AS A ROCK. I TOLD HER THE FOOD WAS DISGUSTING AND SHE WOULDN'T EAT IT EITHER. I SAID I TAKE HER MCDONALDS ONCE A WEEK OR SO AND SHE EATS IT LIKE ITS GOING OUT OF STYLE. I SAID SHE HAS NO PROBLEM WITH EATING AND YOU HAD NO RIGHT TO CHANGE IT, YOUR NOT EVEN A DOCTOR MISS L! YEP I SAID YOUR NAME AND I HOPE YOU SEE THIS. MOUNT ROYAL SUCKS AND KILLS PEOPLE. FYI IT's A DEATH TRAP.
by DEATH TRAP
September 15, 2011
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
September 01, 2011
Would you recommend this nursing home to others?
Yes
by Anonymous
August 20, 2011
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Map and Directions
300 Royal Tower Dr, Birmingham, AL 35209