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Mercy Franciscan Terrace

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Mercy Franciscan Terrace
Mercy Franciscan Terrace
(7 Reviews)
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100 Compton Rd Cincinnati, OH 45215
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Did this nursing home answer all of your questions?
Yes
Was the waiting area spacious?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Pam xxx.xxx.203.251
December 17, 2012
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider show attention to detail?
Kind of, but not very much
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.111.108
November 21, 2012
My mother went to Mercy Terrace to rehab from her knee replacement. The rooms were not situated for joint replacement patients. The staffing was borderline criminal (1 LPN and 1 Aide for 18 patients). Intake took more than 3 hours and 3 cycles of medication were missed before the pharmacy got her medications. The LPN who did her intake and was the only one staffing the floor YELLED at us when we protested and told us that was standard procedure. When she was finally given pain medication 12 hours late (she was crying in pain as she was only 3 days post operative) they treated her (and me!) like a drug addict. There was no assist to the rest room (although she had never been without a 2 person assist in the hospital) and there were no grab bars or ways to move a wheel chair into the rest room. She made a fairly speedy recovery as the PT department was phenomenal (too bad they are now OUTSOURCING the PT rather than keeping the stellar staff they had!) and also because she was super motivated to get OUT of that miserable place. As an aside, the food was absolutely horrid. I wouldn't put my worst enemy in that place, none-the-less my mother.
by Mary xxx.xxx.141.151
October 23, 2012
This place is a joke. My grandmother sat in her for 50 min. waiting on a nurse to arrive after pushing the call button. Then she wanted to argue with me when she did arrive. Defiantly not a high quality place for senior citizens to be living.
by A. Lancaster xxx.xxx.14.26
October 07, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.141.151
July 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.166.248
April 18, 2012
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
April 04, 2011
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Map and Directions
100 Compton Rd, Cincinnati, OH 45215