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Mercy Franciscan at West Park II

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Mercy Franciscan at West Park II
Mercy Franciscan at West Park II
(8 Reviews)
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2959 W Park Dr Cincinnati, OH 45238
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Staff
4 star average for Staff
Value
4 star average for Value
Expertise
3 star average for Expertise
Recommended
2 star average for Recommended
We were quite impessed with Heather Thomas and her showing the facility. We loved the 2 bed room. Heather went thru all tings with us and I'm preparing admission papers for us at this time. The residents we talked with during the tour simply love the care they receive there.
by Monna Younger xxx.xxx.232.250
October 17, 2019
My dad (94 ) was recently at Mercy West park in the rehab/ skilled nursing area. The nurses, doctor, nurses aids, orderlies, food servers and staff could not have been nicer and more helpful. However, when it came to the social worker, Kris Moreland---she could not have been worse of less caring---no TLC here. My dad was there for a total of 20 days and she put a release form in our face and told us to sign. We saw my dad making progress, but did not feel he was ready to be released. We filed and appeal. I talked to the doctor and he was in agreement he should stay longer. They did not even consult the doctor on their decision. We called Humana Gold and they said even if the appeal failed, my father could stay for a longer time for just $167 per day---we called Humana twice to confirm with the same result. When we got to the hospital Kris called and they said it would be $480 a day---very confusing. I am very disappointed and my father (severely injured at age of 19 and war hero) was treated this way. He was definitely not ready to come home.
by Terri E Huwel xxx.xxx.19.81
December 27, 2018
The rehab portion of this facility was adequate. The nursing home was a place that I would not send anyone- much less someone that I care deeply for. Staff is overworked, undertrained. Much of residents time is spent on "their own" wandering or wheeling about the hallways or lined up to "watch" television without the sound turned up. There is little to no personal touch. It is noisy (the staff) and deadly boring for the residents. It was clean but that was about it.
by Christine Doucette xxx.xxx.4.234
April 13, 2016
This nursing home is well staffed and very clean to live at I had my mother there at one time.
by Ronald Gundrum xxx.xxx.114.141
April 23, 2015
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Was this provider's office too cold?
Not at all, it was the perfect temperature
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Bridget L. xxx.xxx.86.22
February 21, 2013
Did they follow up with you after your appointment?
Yes.
by Anonymous
December 05, 2011
Does this provider offer any coupons, discounts or promotions?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
October 11, 2011
Was this provider late to your appointments?
No, they were on time
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Was this provider's staff friendly?
Friendly Enough
by Anonymous
September 15, 2011
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Map and Directions
2959 W Park Dr, Cincinnati, OH 45238