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Martin Luther Manor

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Martin Luther Manor
Martin Luther Manor
(19 Reviews)
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1401 E 100th St Bloomington, MN 55425
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Consumer Feedback

(19 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Absolutely poorly managed facillity. Call light repsonse 20 plus minutes, minimum. If patient is a fall risk or mind incompetence even in the littest form, this is NOT the place for rehabilitation or nursing care. Not the place for diabetics or medicine care. It's amazing how many times I have had to observe zero staff attendance in the wing my parent is in. Good thing I know how to change heavy soiled over flowing urine and diarreaha diapers. Toss out used rubber gloves left on the dresser by staff that actually tested sugar level. Wonderful office staff. Admitting accommodations were quick and responsive. After 3 weeks of observations, it's time to take actions starting here.
by Discusted in Bloomington xxx.xxx.69.89
April 06, 2017
Was this senior care facility's staff friendly?
Yes
Was this senior care facility easy to locate?
Fairly Easy
by Anonymous xxx.xxx.248.66
October 20, 2014
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.5.170
December 17, 2013
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this provider ever take personal phone calls while in the appointment room with you?
The phone rang a lot and it was really annoying
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous xxx.xxx.241.98
May 08, 2013
Were you able to relax during your appointment?
Yes
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
by Anonymous xxx.xxx.60.193
April 09, 2013
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.140.94
February 11, 2013
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Was this provider's office easy to locate?
Fairly Easy
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous xxx.xxx.197.136
October 26, 2012
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Larson A xxx.xxx.221.11
September 06, 2012
This is the worst place I have ever encountered for Transitional care. Here are a few of my complaints. My mother was on mobility restrictions after surgery, but the staff did not respond to the nursing buzzer for over 1/2 hour most of the time. She had to get up herself and go to the bathroom, as no one came to assist. her medication (oxycodone) was lost for over 12 hours while my mother was in extreme pain. She could not get to the bathroom in time and had a diarhea, but the staff did not clean her up, but just put a huge depends on her which kept falling off. I had to clean her up when I arricved to visit. She complained of having a bladder infection, but the staff ignored her complaints for 1 1/2 days and finally did a urine sample after the family insisted. She did have a bladder infection and it took another half day to get an order for antibiotics from the nurse practioiner. She was nausiated during her stay, but was not given the medication that had been ordered foir her. The staff seemed "put out" every time there was a request for anything. On seversl occasions she had to sleep on top of the bedding with her clothes on as no one came to untuck the bedding (she was unabvle to do thid herself) or assist her into her night clothes.I transferred her to another facility and the care was fantastic.
by Dissapointed xxx.xxx.129.16
August 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.141.195
August 21, 2012
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Map and Directions
1401 E 100th St, Bloomington, MN 55425