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Marquis Care at Powellhurst

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Marquis Care at Powellhurst
Marquis Care at Powellhurst
(3 Reviews)
13033 SE Holgate Blvd Portland, OR 97236
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Consumer Feedback

(3 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
2 star average for Staff
Recommended
1 star average for Recommended


My father is a COPD patient and recently fell and fractured his hip. After going through surgery his hospice facility recommended this facility for rehab. From day one my brother and I had nothing but problems and huge concerns for our dad's care. The day he was admitted I was there with him. He was past due for a breathing treatment and very out of breath. It took 45 minutes and me going into the hall way 3 times to insist they get him either a rescue inhaler or a nebulizer NOW. After a week of being very unhappy with his care and lack of knowledge when we asked the nurse and RCM questions about his care, we made an appointment with the Director of Nursing. We arrived 5 minutes before our meeting to find out that she was not there and they could not get a hold of her. They referred us to the floor nurse who was very snotty. She informed us that dad had not signed for information to be released to us. We asked her to do so. When we got to his room and told him what was happening he was angry. The nurse came in and dad told her to tell us anything we wanted to know. She kicked us out of the room and shut the door. We were not contacted by the Director of nursing for another 5 days and only to be told that dad is stable. The service only continued to be unsatisfactory. We consulted with his hospice providers (which he was going back on immediately after being discharged from here) and his prior primary care physician (who had not seen him in a year). They all agreed that he was stable enough to get him discharged and back to Cherrywood Village and on hospice. His care since being home is 100% improved and we, his family, can relax again knowing he is in good hands. If you care at all about your family members care, we recommend you look elsewhere.
by Debbie Lewis xxx.xxx.57.112
September 16, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
September 13, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
March 03, 2011
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Map and Directions
13033 SE Holgate Blvd, Portland, OR 97236