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Mariner Health Care of Cypress Wood

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Mariner Health Care of Cypress Wood
Mariner Health Care of Cypress Wood
(8 Reviews)
> Get Phone Number & Directions
10851 Crescent Moon Dr Houston, TX 77064
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
My mother was a resident there and I was very disappointed with care. Unfortunately, I discovered a medication error where the nurse had misspelled a medication on the the medication sheet and the medication aides had initialed that they had given the medication but the medication written was non exsistent because it was misspelled. For a period of time she was overdosed on medication because the liquid form and the pill were both given to her. When her other doctors needed labs and they were ordered by the nursing home it was a long process to have them drawn and resulted on the chart. I had to keep asking if the labs were ready so I could take them to the doctors appointment.The final and worst straw came when I visited my mom at 0930 pm on one night and she was awake and talking to when I received a call at 0649 am the next morming saying that my mom was lethargic. I drove there in about 15 minutes and found her to be unconscious and twitching her eyes and what appeared to be seizures. The nursing aid had dressed her in that state. No licensed personnel was at the bedside. I went back to the nursing station to tell the nurse who had called me to call 911 because I assessed that my mom was having a neurological emergency. The nurse who had called me at home did not come to the room at that time and she called 911. The morning shift nurse did come in then after I started shouting and listened to her chest. My mom was taken by EMS and had to be intubated at a nearby hospital. She has not recuperated to this date. Before I left the facility that morning I asked the administrator to go look at my mom while the EMS were getting her ready for transport. A week later I talked to the same administrator and the director of nursing and they said that the nursing staff had followed policy and short of having a loss in vital signs the facility does not call EMS. I am very grateful that I got a call that day because if I had not come who knows what state she might have ended in.
by anonomyous xxx.xxx.21.50
December 28, 2013
Did this nursing home answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.245.157
November 18, 2013
Would you recommend this nursing home to others?
Yes
Does this provider use current and safe equipment?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous xxx.xxx.131.49
May 03, 2013
Having been here many times I can say that Their facility looked like the cleaning crew may have skipped a week or two. It smells bad most of the time, But At least The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded.
by Anonymous xxx.xxx.12.243
April 06, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Mary Casas xxx.xxx.35.214
September 15, 2012
Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. Of course I am with the Blues Other Brothers Band and we come here every month to entertain the folks. We love to see the smiles. We are on outreach of Bearcreek Copperfield Rotarty Club
by Doc Greene xxx.xxx.12.243
May 27, 2012
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider remember you by name?
No, I always have to remind them
by Anonymous
January 28, 2012
Was this provider's staff friendly?
Yes
by Anonymous
March 15, 2011
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Map and Directions
10851 Crescent Moon Dr, Houston, TX 77064