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Lutheran Home of Worcester

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Lutheran Home of Worcester
Lutheran Home of Worcester
(8 Reviews)
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26 Harvard St Worcester, MA 01609
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
This was a horrible place for my mom's last days on earth. She was on third floor where it appeared there were less staff to care for patients. My mom couldn't sleep one night and nurse put her in a hallway chair in front of nurse's station and placed her walker not within reaching distance. The nurse left her unsupervised for a few minutes to attend to another patient. My mom confused got up fell and broke her hip. Because of her frail cardiac condition and cancer she could not be operated on. We had hospice come in and four days later she passed. The nursing staff is negligent and careless. The facility was untruthful about my mom's fall and notifying us of her condition. It was a heartbreaking situation no family should go through.
by Heartbroken. xxx.xxx.172.145
December 07, 2015
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Are you going to visit this senior care facility again?
Not if my life depended on it
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Was this senior care facility easy to locate?
Fairly Easy
by Anonymous xxx.xxx.51.222
September 18, 2015
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.253.222
March 30, 2014
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Would you refer this provider to a family or friend?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.254.93
November 08, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Narinee Subhaw xxx.xxx.88.84
July 18, 2012
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider remember you by name?
Sometimes, but not always
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
February 20, 2012
One area of improvement that this business is in dire need of is revamping their building to make it more handicap-accessible. It seemed extremely out-of-date and a little unsafe as well. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They paid close attention to me and all of my questions were answered. I got an appointment quickly. I've never had to wait too long. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all.
by Narinee Subhaw
August 20, 2011
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
July 13, 2011
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Map and Directions
26 Harvard St, Worcester, MA 01609