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Life Care Center of Longmont

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Life Care Center of Longmont
Life Care Center of Longmont
(5 Reviews)
2451 Pratt St Longmont, CO 80501
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Consumer Feedback

(5 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Staff
4 star average for Staff
Recommended
2.5 star average for Recommended
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Would you recommend this nursing home to others?
Absolutely Not
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
by anonymous xxx.xxx.70.173
November 14, 2013
Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really respond to patients calls for help. They definitely promised me a few things that they weren't able to fulfill such as showers 2x/week and consistent therapy. Most of what they said was accurate, but not all. I felt they were understaffed and unable to monitor patients who entered my mom's room, taking her glasses and clothes.This was on the third floor and not the alzheimers unit where it would be more understandable. I felt the nurses, and other staff cared but were understaffed and overworked and it showed in the level of care they were able to provide. If you are going to have a loved one there be prepared to advocate to get their needs met. From my experience It appears as if the administration never put the patients first but is most concerned with the bottom dollar. I was advised on Friday at 4pm in a meeting with all my mom's therapists that that was the last day that Medicare was paying 100% and that starting the very next day she would have to pay a co-pay of $148.00/day. If we had known this sooner we could have been more prepared and able to make other arrangements. As it were we were blindsided and stressed by this important information being given to us with no notice. We had to wait until Monday to do anything about and then got hit with a large bill. I had to request an order for a walker (which other facilities automatically provide) and then the company they contract with sent one that was too big and too heavy. I had to return it and research online where to get the proper one for her. I felt that they dropped the ball and I had to pay the price monetarily and physically with the stress of scrambling to get things set up in a hurry. If you use this facility plan to stay on top of you loved one's care and financial obligations. If you experience problems like we did call the local ombudsman to get support. When I did they said other people had have some of the same issues so it's not just us.
by Bonnie xxx.xxx.244.97
January 22, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.72.162
March 21, 2012
Were you able to relax during your appointment?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
September 27, 2011
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
June 06, 2011
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Map and Directions
2451 Pratt St, Longmont, CO 80501