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Lewis Memorial Christian Village

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Lewis Memorial Christian Village
Lewis Memorial Christian Village
(21 Reviews)
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3400 W Washington Springfield, IL 62707
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Consumer Feedback

(21 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
I would never recommend this facility to anyone based on the facts that they are terribly understaffed, have no compassion for the patients, and do not provide the type or level of care that seriously ill patients need. My mother was allowed to sit in her chair and eventually soil her underwear after repeatedly calling for assistance to the bathroom. She went for days without bathing She had doctors' orders for medication that was not given to her until we and hospice nurses intervened. A couple times, she was not given meals. For the most part, the worst staff was the night shift, who didn't respond to her calls, and who talked to her using terrible language and unbelievable disrespect. I would never consider this facility for a loved family member.
by Christine Tucker xxx.xxx.208.26
September 23, 2017
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.225.145
August 04, 2014
They made the extra effort to make sure every question and concern I had was addressed. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special.
by Satisfied repeat customer xxx.xxx.147.99
January 07, 2014
I would never visit them again. I was very disappointed. It was not easy to reach them in an emergency. I had to call several times before I finally reached them. They were a little too argumentative and angry. They didn't seem like they wanted to listen to almost everything I had to say. I couldn't believe how cold it was in their office. I was honestly starting to get numb from the cold. It felt just like I was outside in the snow. Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette. They should be a shame to call them selves CHRISTIANS.... They would rather lie when the truth would do them better.
by Annonomys xxx.xxx.97.49
October 31, 2013
Did you experience unnecessary pain during your visit?
No
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.135.91
May 02, 2013
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.24.151
December 02, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Anonymous xxx.xxx.14.157
August 09, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.152.73
July 18, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.131.185
July 11, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.229.182
July 02, 2012
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Map and Directions
3400 W Washington, Springfield, IL 62707