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IHS at Greenbriar

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IHS at Greenbriar
IHS at Greenbriar
(9 Reviews)
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9820 N Kendall Dr Miami, FL 33176
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
2 star average for Recommended
My father went in for rehab to get his muscles stronger and walk on his own after an illness, he is getting worse. The staff is unprofessional and lazy. Please do not leve your loved one there! Do whatever it takes to send them elsewhere
by Lou xxx.xxx.5.41
March 22, 2015
This place is the pits, the only time that they do anything is when the STATE is there. Then suddenly, they are all on their best behavior. The senior staff is rude and when asked a question is like you are bothering them. The only one does anything there is the DON, Ana Cabrera. But one can not be going to her every time you need something solved. The senior nurses should be able to solve them without receiving attitudes. The regular nurses, they are like robots, they do what they have to, the less the better. Patients are constantly in need of attention. Now in terms of the CNA's that is a TOTALLY new ballgame. 87% are INCOMPETENT. No Empathy!! When asked for something, they make you feel that they are doing you a great favor and they'll do it after 'their break'. It seems like their are always on break. I am anonymous because the staff can be vengeful against my family member, I saw it with other patients whose family have complained and ignore the patient even more and l leave this patient with feces even longer when the family member leaves. If I had the extra money to move my loved one from this place, I would!!!
by Concern family member xxx.xxx.150.123
November 23, 2014
I call the switchboard of IHS at Greenbriar to connect with my mother at 305-271-6311 and it took me five times to reach my mother. And when I call the six times to tell the switchboard that my mother was cold or freezing from the air conditioning no replied no answer on the phone it just kept rigging.
by lorena c sacasa xxx.xxx.61.33
November 01, 2014
Would you recommend this senior care facility to others?
Yes
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by Brenda L Washington-Hoa xxx.xxx.159.26
June 10, 2014
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did this senior care facility prominently display their credentials or business license?
Not very well. I had to really look for it before I found it.
Was this senior care facility's staff friendly?
Not one bit
How would you compare this senior care facility to other senior care facilities you have visited?
The worst I have seen
Did you leave the office feeling satisfied with your visit?
No
by jacky xxx.xxx.96.196
April 04, 2014
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider use current and safe equipment?
No; the equipment needs to be updated
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did this provider answer all of your questions?
No, I left confused and frustrated
by Maria Q. xxx.xxx.123.245
October 28, 2012
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider use excessive foul language?
No
Was this provider's office easy to locate?
Only with clear directions
by Anonymous
October 03, 2011
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
by Anonymous
June 21, 2011
Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. I felt a little pressured to buy products, but it wasn't overbearing. Still, I wish they had been a little more professional. Never in my life have I met a more incompetent staff than here. My father was there twice and I would NEVER recommend this place to anyone.
by jennifer douglas
June 02, 2011
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Map and Directions
9820 N Kendall Dr, Miami, FL 33176