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Highlands Lake Center

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Highlands Lake Center
Highlands Lake Center
(32 Reviews)
> Get Phone Number & Directions
4240 Lakeland Highlands Rd Lakeland, FL 33813
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Consumer Feedback

(32 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.70.215
January 14, 2014
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.197.83
December 16, 2013
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.110.129
November 06, 2013
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider's office too loud?
No, it wasn't too loud
Was it easy to make an appointment with this provider?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous xxx.xxx.143.131
September 25, 2013
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.232.116
July 24, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was it easy to make an appointment with this provider?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.11.185
May 09, 2013
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by Anonymous xxx.xxx.252.19
May 04, 2013
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Did this provider promise services he/she couldn't provide?
A few, but not too many
Did you feel safe in this provider's care?
Absolutely Not!
by MG xxx.xxx.213.194
March 26, 2013
Did you leave the office feeling satisfied with your visit?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider answer all of your questions?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.235.27
February 08, 2013
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
by k xxx.xxx.66.48
January 10, 2013
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Map and Directions
4240 Lakeland Highlands Rd, Lakeland, FL 33813