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Heritage Park Rehabilitation & Nursing Center

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Heritage Park Rehabilitation & Nursing Center
Heritage Park Rehabilitation & Nursing Center
(8 Reviews)
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2806 Real St Austin, TX 78722
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Consumer Feedback

(8 Reviews)
Service
2 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
1 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
Was this senior care facility's staff friendly?
Not one bit
Was this senior care facility clean?
It was satisfactory
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Are you going to visit this senior care facility again?
Not if my life depended on it
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
by Anonymous xxx.xxx.26.135
August 14, 2018
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider have reasonable prices?
Yes
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Briana1950 xxx.xxx.70.214
September 14, 2013
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
by Anonymous xxx.xxx.142.150
February 05, 2013
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.239.136
August 16, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.60.73
July 19, 2012
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Does this provider treat their staff well?
Kind of, but not very well
Does this provider welcome questions?
Not at all. They ignored my questions
by Anonymous
February 15, 2012
Would you recommend this nursing home to others?
If I Had To
by Anonymous
January 17, 2012

Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. I was very unimpressed with their level of skill. It seemed like they had just started yesterday. The staff didn't seem to know a whole lot about the company they worked for. Every single time I'd ask them a question, they'd refer me to someone else. It was very frustrating. Most of the staff members are violent towards the residents and other staff members either verbally or physically. Management is aware of the problems and seem to never want to do anything about it. i dont know how state allows this place to operate still. Heritage Park is a horrible excuse for a nursing home and i pray for all of the residents that are being "cared" for in this facility.
by J
August 11, 2011
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Map and Directions
2806 Real St, Austin, TX 78722