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Heartland of South Jacksonville

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Heartland of South Jacksonville
Heartland of South Jacksonville
(10 Reviews)
> Get Phone Number & Directions
3648 University Blvd S Jacksonville, FL 32216
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Staff
2 star average for Staff
Recommended
2.5 star average for Recommended
Let's start from the top:::
Management puts way too much on their staff. Nurses and CNAs are severely understaffed. Nurses can't even spend more than 5 minutes with a patient
Medication errors happen all the time
My mom was given the wrong pain meds
The CNAs throw the patients around. It's terrible. Very unsanitary. The head nurses in charge just sit in their office and gossip. Don't send your loved ones there!!!
by Anonymous xxx.xxx.68.25
April 01, 2016
The worst staff possible, charge nurse Gina hangs up on famly members, refuses to get care or Admin on duty, nurse Sheila gave worng number to contact the physician, the staff will only give minimal medications. Treat other patients mean and refuse to help them, nurses dropping medications on the floor and giving to patients,staff rude hanging up on family members, they learned this from charge nurse. The all need repermanded and licensens taken away. Rename the facility heartless. Had to call 911 to get aunt out of there before they killed her.It took the hospital 4 days to get my aunt feeling any better and out of pain. CNA's turned my aunt on her left hip which she just had surgery on, communication IS necessary.
by Cissie xxx.xxx.73.88
August 02, 2015
Did this provider wear an obnoxious cologne?
Yes, it was almost unbearable
by Anonymous xxx.xxx.106.192
January 23, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous xxx.xxx.106.192
December 27, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.69.104
September 15, 2012
Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find. I would never visit them again. I was very disappointed.


I personally saw the staff HIT a resident. The Director of Nursing is impossible to find ALWAYS, she's always in some "meeting". There is nothing for the residents to do all day unless you provide it for them. This is not a nice place. It's bare bones care for end of life. That's it.
by Anonymous xxx.xxx.118.223
September 12, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
by Anonymous
December 07, 2011
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Did this provider use excessive foul language?
No
Was the waiting area spacious?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
by Anonymous
August 19, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did you experience unnecessary pain during your visit?
No
by Anonymous
April 30, 2011
I was very worried when my husband was sent here from the hospital. I had no time to look into this nursing home before he was there. Well he has now been there for 3 weeks and has another 2 weeks to go. The care is excellent! He is very happy with his care and so am I. The staff are very good and if they don't know an answer they find out for you and the nurses, PT and OT listen to you and work with you for the best of care. I would highly recommend this for rehab.
by dibjax
September 22, 2009
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Map and Directions
3648 University Blvd S, Jacksonville, FL 32216