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Heartland of Mentor Nursing Center

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HEARTLAND OF MENTOR

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Heartland of Mentor Nursing Center
Heartland of Mentor Nursing Center
(22 Reviews)
> Get Phone Number & Directions
8200 Mentor Hills Dr Mentor, OH 44060
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Consumer Feedback

(22 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2.5 star average for Value
I went to Heartland of Mentor. It was a terrible experience. They were not ready for my arrival and did not have my medication ready. I was told it was the law that I had to be weighed at that minute even though I just came from surgery and as a result of the way I was weighted I was injured. Also, even though there was apparent injury it took three days before anyone cleaned the area which never healed correctly and I still have the scar. The room was in my opinion dirty. The main shower was dirty and when I used it there was fecal matter on the shower floor. The beds are old and I had to fight to prove mine did not work and it was promptly fixed. The food to me was either boxed, canned or frozen. Nothing seemed fresh. At times they were very under staffed. I feel sorry for the employees who always did try their best. However, some of the people who work there are, in my opinion, too out of shape to be helping anyone. In addition, it seemed to me if you wanted something a little out of the norm it caused problems. To me the main goal was to empty the trash even if they had to climb over you or interrupted a family visit. As far as response time when you rang for help it all depended on how many employees were there that shift. At times I waited 20 minutes for assistance. What would happen if I could not breath or was having a heart attack? 20 minutes is a long time. This was not the employees fault. Management does not have backup employees for those who call off or are ill. Physical therapy was not the best mainly because the employees were too busy talking to each other or other patients. I felt like I was intruding on their social hour. I ended going elsewhere for physical therapy and had an extremely wonderful experience so I do have another facility to base my unhappy experience at Heartland. Other things happened like the time I was told the I.V. was supposed to hurt. My arm is still discolored from the fluid leaking into my arm instead of my vein. I guess the worst thing I experienced was going undiagnosed for heart failure. I kept getting sicker and sicker and my breathing was terrible. I was getting as big as a house. After I left Heartland I was admitted to a hospital and in a few weeks lost over a hundred pounds of water. I had so many things happen to me there I was just glad to leave. I normally do not write any reviews but all I keep thinking about is the older people who can not speak for themselves. If all these things happened to me and I can speak what is happening to them. Keep in mind that these events may have only taken place in my area at Heartland so I can only tell you how I feel and what happened to me. On a positive note I truly believe the employees do care and other departments like speech therapy are outstanding. They do offer a lot of things to do so you don't have to sit in your room all day. If they would clean up the place, have more staff, add an in-house doctor and fresher food this place could be a five. I did have to go back to rehab but I chose Euclid Hospital which was outstanding! If I have to go back for rehab again I'm going to Euclid.
by over fifty xxx.xxx.60.70
August 30, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
None of my questions were answered
by Anonymous xxx.xxx.47.251
August 12, 2014
Would you recommend this senior care facility to others?
Yes
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
by anonymous xxx.xxx.28.85
May 16, 2014
Today is Mother s Day and I find it fitting to leave a review for the last group of medical staff to take care of my mom. My mom was in Heartland last year where her care was exceptional. They genuinely care for their patients and are staffed with wonderful nurses, aides and social workers.. My mom was transferred there from another nursing home in he area, where she was not kept clean, had to wait often for restroom help and was given wrong meds, not to mention not even having her own access to coffee, tea, microwave, etc. At Heartland, she loved the fact that she could have coffee, tea, a snack, etc, at anytime. They provided everything for her. Mom very rarely came out of her room at the other home, but at Heartland, she loved going up and down the hall. She would talk about how good the staff treated her, and that the only place she could be happier would be at home, which she knew was not possible. I am very thankful that my mom spent her last days where she could be happy and be taken care of by such compassionate caring people. I would recommend this facility to others. Ian have also known of 3 others there since my mom and they were very happy that they chose Heartland. Thank you, Heartland for whatever it is that you teach your staff, or the wonderful people that you hire. You truly make a difference in the lives of others and it is one that we will cherish.

by Thankful Family xxx.xxx.43.249
May 12, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Would you refer a friend or family member to this senior care facility?
Yes
Was this senior care facility clean?
Yes everything was neat and sterile
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
by Anonymous xxx.xxx.121.168
May 01, 2014
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.177.99
January 09, 2014
Was this provider's office clean?
No, I didn't feel comfortable at all
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Does this provider remember you by name?
No, and they don't make an effort to even try
Was this provider's office easy to locate?
Fairly Easy
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
by Anonymous xxx.xxx.143.193
September 10, 2013
My father went to this facility after surgery. The physical therapy is very good. However, the attending Dr. is terrible. It is very difficult to get her to consult my father's doctors and at one point, she refused to call one of them back. It was difficult to get her to order needed tests and we ended up moving my father back to the hospital to resolve the problems. The nursing staff is hit or miss. There are some very good LPN's and some very bad ones. They are having a shortage of nurses aides right now so sometimes wings have no aides at all. My father went a week without a bath due to this problem.
by Disappointed in Heartland xxx.xxx.92.88
August 06, 2013
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
by Anonymous xxx.xxx.30.170
April 29, 2013
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous xxx.xxx.215.115
April 01, 2013
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Map and Directions
8200 Mentor Hills Dr, Mentor, OH 44060