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HCR ManorCare

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Paxton, IL

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HCR ManorCare
Heartland Health Care Center of Paxton
(9 Reviews)
> Get Phone Number & Directions
1001 E Pells St Paxton, IL 60957
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Would you refer a friend or family member to this senior care facility?
Yes
Was this senior care facility's staff friendly?
Yes
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Did this senior care facility use current and safe equipment?
Yes
by Anonymous xxx.xxx.90.165
August 15, 2014
Was this senior care facility clean?
No, I didn't feel comfortable at all
Did the staff at this senior care facility use excessive foul language?
No
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did this senior care facility use current and safe equipment?
Yes
by Anonymous xxx.xxx.234.250
May 06, 2014
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Would you refer this provider to a family or friend?
Yes
by Anonymous xxx.xxx.167.137
March 12, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.184.245
July 14, 2012
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
October 03, 2011
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
August 04, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
July 01, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
May 29, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Would you refer this provider to a family or friend?
Yes
by Anonymous
April 24, 2011
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Map and Directions
1001 E Pells St, Paxton, IL 60957