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HCR ManorCare

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HCR ManorCare
Heartland Health Care Center of Henry
(5 Reviews)
> Get Phone Number & Directions
1650 Indian Town Rd Henry, IL 61537
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Are you going to visit this senior care facility again?
Sure
by Anonymous xxx.xxx.162.137
July 10, 2014
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider listen to your input and concerns?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.90.75
April 20, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.5.81
March 19, 2013
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was the waiting area spacious?
No, but I can always find a seat
Was this provider's office too cold?
No, it was fine
by Rose xxx.xxx.128.37
November 01, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
March 06, 2011
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Map and Directions
1650 Indian Town Rd, Henry, IL 61537