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Heartland Health Care Center--Georgian East

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Heartland Health Care Center--Georgian East
Heartland Health Care Center--Georgian East
(11 Reviews)
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21401 Mack Ave Grosse Pointe, MI 48236
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
2.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
This place had HORRIBLE care. The social worker Lorna and the aid Natalie were the only people that did their job there. The PTs forced and were rough with my loved one and told her she was not nice (she has dementia the PTs need to have some compassion and patience)
They left her sit in her wheelchair and or bed all day.
Upon leaving to go home had a doctor appointment the next day and on my loved one found wound ulcers that were almost black...
Why did the nurses a Heartland see this???????
Horrible Horrible Horrible
by Anonymous xxx.xxx.123.137
January 29, 2015
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.67.104
January 23, 2014
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was this provider late to your appointments?
No, they were on time
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
by Anonymous xxx.xxx.190.95
August 20, 2013
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Was it easy to make an appointment with this provider?
No, it took a while
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
by bitch xxx.xxx.166.194
February 25, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider listen to your input and concerns?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
by patient xxx.xxx.176.222
January 31, 2013
This facility is horrible. They cannot or will not follow doctor's orders, claim that they have no one on staff who can draw blood, and only have one doc to cover the entire facility. Staff is lazy, does not listen to patients, and works at their own, snail-like, pace.
Nasty. Enter at your own risk.
by TGIHealthy xxx.xxx.65.180
January 12, 2013
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by arol xxx.xxx.11.40
October 24, 2012
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did you notice a foul odor when you arrived at this provider's office?
Definitely, it was nauseating
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
by Anonymous
February 04, 2012
Let me just say, I would not send my worst enemy to this facility. Under staffed, noncompassionate and they moved like snails if at all. You never saw the staff. The food was horrible at best. There was no monitoring of
the patient's status.
by DC
July 14, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Do you feel that you could have received better service somewhere else?
No, I don't think so
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
June 15, 2011
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Map and Directions
21401 Mack Ave, Grosse Pointe, MI 48236