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Gordon Lane Care Center

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Gordon Lane Care Center
Gordon Lane Care Center
(9 Reviews)
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1821 E Chapman Ave Fullerton, CA 92831
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Very disappointed. There are a group of excellent workers that are being brought down by others that are there because it is a job. The sad part is the ones that don't care are running the ship. I am concern for the patients in their care. I notice the patients that need little assistance seem to be well liked but the ones that truely need their help are considered a chore. They are left feeling sad and in the way. I see alot of staff just hanging around chatting. Groups gathers while families run around getting sheets and doing the jobs the staff should be doing. I see a family member changing her loved one because no one will attend to the loved one because it is lunch time. so he sits in his own human waist till his wife takes care. I feel for this family and want to lend a hand but know it is not my place. I hope this is not what the care system has come to. I pray I never have to go to a place like this.
by Anonymous xxx.xxx.161.218
August 07, 2014
Was this senior care facility clean?
No, I didn't feel comfortable at all
How would you compare this senior care facility to other senior care facilities you have visited?
The worst I have seen
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
by Marie xxx.xxx.161.1
July 02, 2014
What a nightmare! The Charge Nurse at night is a crazy Indian woman who can barely speak English. When you try to get any kind of info. from her she knows nothing and when you try to get her to take accountability for anything she plays dumb and talks in circles I have never seen such incompetence in my life!
But one thing I do know she cares about is her shiny black Lexus in the parking lot. At night she moves it to the handicapped spot in front of the side entrance. If only she cared that much about the patients in her care.
by Z. True xxx.xxx.88.76
June 26, 2014
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
by Anonymous xxx.xxx.114.228
March 30, 2013
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Noreen concepcion-aLvarez xxx.xxx.248.214
March 17, 2013
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did you feel safe in this provider's care?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous xxx.xxx.105.38
October 19, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Would you refer this provider to a family or friend?
Yes
Does this provider have helpful information available online?
Yes, but very little
Would you recommend this nursing home to others?
Yes
by Anonymous
January 22, 2012
Did you feel safe in this provider's care?
Yes
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
November 24, 2011
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous
July 10, 2011
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Map and Directions
1821 E Chapman Ave, Fullerton, CA 92831