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Golden Villa

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Golden Villa
Golden Villa
(12 Reviews)
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1104 S Williams St Atlanta, TX 75551
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
The majority of the staff was very friendly with the exception of a few. The call bell in the room is a hit or miss trying to get assistance to the room. When I pushed it to get help with my grandmother I had to wait quite a long time. Finally went to the nursing station where I waited for several minutes for them to finish their personal conversation. The floors are dirty, baseboards are dusty and there appears to be holes in the wall which were poorly patched. Along the baseboard on the drywall that had been patched was black "stuff". Not sure if it was mold or not but the room was appeared to be recently painted and it had bled through. It was on an exterior wall. I did not see proper hand washing between patients. When I addressed these concerns to the director of nursing she became very defensive. Some of the reviews on this site as well as their Facebook page were made by current or previous employees even though this site specifically asks if you are an employee or affiliated with this facility. So based on some reviews you do not get a fair evaluation of this facility.
by Toni xxx.xxx.14.198
May 25, 2015
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by Theresa xxx.xxx.175.52
April 23, 2014
Observations of my visit: I was given a brief greeting when I walked through the door, but no one really noticed me. I waited at the desk a while before anyone spoke to me. Staff were talking to each other. In every area except PT, staff interacted with each other more than with patients. They were nice when they spoke to patients. They seemed to have good rehab services but I saw every common area TV on news and loud whether there was anyone in the area or not. There were really irritating alarms constantly going off. The staff semi-ignored them. I looked at their activity schedule and saw there was little for the residents to do. This place was clean, didn't smell bad, but was still just a warehousing service. There appeared to be little mental stimulation for their residents.
by anonomous xxx.xxx.24.241
February 11, 2014
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.115.126
April 25, 2013
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Does this provider have a good professional reputation within your community?
Not really, it could be better
Did this nursing home answer all of your questions?
Some were answered
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider's office clean?
It was satisfactory
by Anonymous xxx.xxx.56.2
January 05, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous xxx.xxx.140.123
October 01, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Only with clear directions
by xxx2012 xxx.xxx.213.122
March 20, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
December 28, 2011
Was it easy to make an appointment with this provider?
Yes
Did this provider answer all of your questions?
Some were answered
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
by Anonymous
December 15, 2011
They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. Their prices were very fair. The level of care you get for the price is outstanding. If I were in some kind of an emergency I'd go back. Otherwise, I'm going to look for something better.
by Jane Blizzard
October 15, 2011
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Map and Directions
1104 S Williams St, Atlanta, TX 75551