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Garden Gate Health Care Facility

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Garden Gate Health Care Facility

Cheektowaga, NY
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Garden Gate Health Care Facility
Garden Gate Health Care Facility
(18 Reviews)
> Get Phone Number & Directions
2365 Union Rd Cheektowaga, NY 14227
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
I wish I could give this place zero stars. My grandmother was brought here for rehab after a hospital stay. She was in decent health but needed to have PT to regain her strength. She was in good spirits when we took her in. She had to leave in an ambulance because this place is absolutely disgusting and the lack of care is astounding. She was there just under 3 weeks and not once did someone come to give her a shower even though she was told she'd be able to get one on certain days. She was forced to wear a diaper even though she was fully capable of using the toilet-but she'd have accidents because she'd ring her bell for help getting to the restroom and no one would come. She was brought food and forced to eat it in bed even though she wanted to sit in a chair. One of the aides who brought her food didn't open anything so when my grandma spilled her juice it went all over her bed and the floor. We asked someone to clean the floor and the sheets and no one ever came back. The floor was sticky for three days and ants and bugs were in the room. I finally got someone to do it when I asked on the third day. Another day one of the workers spilled her water cup all over the floor in front of the bed and no one ever came to clean it up. My grandmother could've fallen! Every time we came we had her up and dressed and walking with her walker or sitting on the patio or sitting room but if we weren't there they'd make her stay in her bed. You walk by patient rooms and these poor people are lying there completely catatonic. The entire facility smells like urine. The staff sits around at the nurses station talking or playing on their phones or sits around on their phones and they don't answer call lights for 20-30 minutes or sometimes not at all. They claim to be so busy but you never see anyone actually working and when they come into the room they say they'll do something and never come back. My grandmother had a fever and they gave her Tylenol PM in the middle of the day and she could barely speak. We came to see her and thought she was dead because she was so out of it! Due to her lack of care she developed bed sores and dehydration. Her tongue was black! We begged for an IV and they didn't even put it in correctly then decided she didn't need it even though she was very clearly dehydrated. We had to bring her food from home because the food was so disgusting. Not to mention most of the staff is rude, condescending and lazy. I am actually shocked that this standard of care is allowed and that the health and ethics departments haven't come in and shut this place down. My grandmother left this place worse than she went in and ended up back in the hospital. We will never send her back. I firmly believe they just want your money and if they keep your loved one sick then they will get more because after so many days you have to pay an astronomical amount per day. Do not send your loved ones here!

Updated after hospital report:
Once we got grandma to the hospital it was found that she had a severe UTI, was dehydrated, overdosed on Tylenol and she had to have blood transfusion because she was severely anemic. She had damage to her esophageal tract due to being given too much Tylenol and aspirin during her stay. This also caused her to develop an ulcer. Her blood pressure had dropped so low that the ER doctor said she’d have died today if we hadn’t brought her in. She also has bruises all over her back and sores on her feet. I firmly believe that if we hadn't taken her to the hospital she'd have died in that facility.
by Danielle xxx.xxx.32.44
October 07, 2024
4/29/2015,thank you again for providing
by Ang Taft xxx.xxx.133.53
April 29, 2015
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
by Anonymous xxx.xxx.21.195
August 17, 2014
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility clean?
Yes everything was neat and sterile
Was this senior care facility's staff friendly?
Yes
by Anonymous xxx.xxx.153.38
June 24, 2014
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Would you refer a friend or family member to this senior care facility?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this senior care facility's staff friendly?
Yes
Does this provider welcome questions?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Marquita xxx.xxx.204.210
March 28, 2014
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Was this provider's office easy to locate?
Only with clear directions
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.164.71
May 15, 2013
Does this provider have a good professional reputation within your community?
Not really, it could be better
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did this provider use excessive foul language?
No
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
by Anonymous xxx.xxx.77.200
April 16, 2013
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
by Anonymous xxx.xxx.243.6
April 11, 2013
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous xxx.xxx.134.242
January 14, 2013
Are you going to visit this provider again?
Sure
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.229.159
October 26, 2012
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Map and Directions
2365 Union Rd, Cheektowaga, NY 14227