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Fountain View Convalescent Hospital

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Fountain View Convalescent Hospital
Fountain View Convalescent Hospital
(17 Reviews)
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5310 Fountain Ave Los Angeles, CA 90029
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Consumer Feedback

(17 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
I was a patient at Fountain View for 2 weeks in March 2015 and have a very positive opinion of your facility. From the time I was admitted, I saw that the place was clean, well lighted and well organized. The staff was constantly busy caring for the patients. Everyone on the staff was courteous, friendly and very professional. I had care for my wounds that resulted from a staph infection, and physical therapy for problems from the same source. I could see that everyone did not just consider what they do a "job", but was dedicated to giving the patients the best service possible, Best wishes to all the staff members.
by Joseph Woods xxx.xxx.12.186
April 09, 2015
This facility should be either closed down, or completely re-organized with qualified senior management in place on site. It is chaotic, smelly, disorganized, neglectful, shocking and disgusting. The whole place looks like it needs a good scrubbing. It is run down and not clean. The people who work there don't seem to care at all. For example, someone might be in great need of attention, but they will stand out in the hallway laughing and socializing rather than pay attention. On the weekend it is worse, and they make quite a bit of noise in the hallways that disturbs the patients sleep. My neighbor complained about all the noise they made at night. The entire staff is very young, and so are the sometimes present RN's who are in charge, which might explain this. They desperately need experienced management in there. When I complained about this, I was asked, "Have you ever been to this kind of facility before?" Well, I had been to a nursing home before, where my Aunt lives in NY, which was clean, nice and well-run. I guess the condition of this place is acceptable to the employees who think that's just how it is. It doesn't HAVE to be this way.
Since this is an acute care facility, it's worrisome about the outcome of some patients. I visited my neighbor in there a few times, and had I not been there to intervene, she may well have died. At the end of a week there, she did contract an acute urinary infection as well as a bed sore. This is directly due to neglect. She wasn't moved enough after having major surgery. She wasn't given water or food properly. They would put her food and water on a tray by the bed, and leave it. The patient has mild dementia, and didn't feel like drinking or eating, so she didn't drink any fluids. When I'd arrive in evenings, her water container was still there from earlier, not touched. No one cared. She got very ill there, and had to be urgently re-hospitalized.
I witnessed a patient in the next bed have her family there. They had hired their own personal caregivers to be with their mother around the clock while in that facility. At first I didn't understand why they'd have to do this. They didn't speak English, so I couldn't ask. During my first visit, I figured out why. This place is the worst place one would ever want to end up in. A real nightmare. A Kaiser nightmare.
The bathroom smelled like urine and was plainly dirty. It was shared by quite a few patients, but was not cleaned regularly.
Kaiser Permanente recommends and sends their post operation patients here. I believe Kaiser should take this place off their list. Picture a dimly lit room--each patient with a tiny flourescent bulb above their bed, no daylight, 4 beds crammed into a room, curtains separating each bed, a tiny tv that may or may not work at each bed. I never could get it to work properly. There isn't even enough room to sit in a chair by the bed to visit, as the beds are too close together, so I always had to either stand, or try to sit on the edge of her bed.The food is awful, as you'd imagine. As cheap as it can be. A patient with dementia, however, might not notice.
My neighbor was treated roughly, and actually thought she had been sexually violated. She was upset about this, but I was never able to get to the facts of what actually happened. She felt violated. They never explained anything to her, but just roughly pushed her into whatever position they needed. I did witness this.
While doing an exam of the patients urinary catheter, one attendant just left her draped half off the bed with her pants off, completely exposed. When I asked where he went, I was told he went on a break!! OK. No respect for the patient here. This isn't good for the patient, nor is it ok. No one cared. The RN on site didn't care, when I was finally able to find her. No one rushed. More laughing in the hallways, ignoring patients needs. So I had to find someone to finish dressing my neighbor who was lying there half naked. God forbid I should ever be in a place like this, or treated with such disrespect. I don't think the staff even see these patients as human; they are just slabs of problems that they reluctantly have to deal with. Acute care? What a JOKE.
A physical therapist came to see my neighbor while in here. I arrived to see him performing his therapy. It consisted of him standing next to her bed, holding the end of a toe between his fingers and moving her foot slightly back and forth. That was it! Then he left. No wonder she ended up with bed sores within a week. The patient was left slumped in the same position, not moved or exercised. This was after hip surgery, and it's critical that the patient move around after that.
If you have a loved one, do not send them to this death house. It's like the lunatics are running the asylum in there. It really is AWFUL. While on occasion one of the staff might actually respond to the patients needs, that employee is the exception.
by Holly xxx.xxx.224.21
November 02, 2014
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.126.70
June 25, 2013
Would you recommend this nursing home to others?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you experience unnecessary pain during your visit?
No
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.57.24
June 05, 2013
Were you able to relax during your appointment?
Not really, I was a little uneasy
by Anonymous xxx.xxx.27.75
March 27, 2013
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
by Anonymous xxx.xxx.190.50
January 29, 2013
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.50.48
August 24, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.63.183
August 06, 2012
They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't help me as much as I was hoping and didn't answer all my questions. My father a (diabetic) unable to care for himself, has ended up full of bed soars along w/ infections through out his body. I feel he was very much neglected. The room smelled from time to time. It felt cramped and unsanitized. Happy to say he is no longer there.
by Mendez xxx.xxx.23.18
July 30, 2012
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
by Anonymous
December 12, 2011
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Map and Directions
5310 Fountain Ave, Los Angeles, CA 90029