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Emerald Coast Center--Genesis ElderCare Network

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Emerald Coast Health Care

Fort Walton Beach, FL

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Emerald Coast Center--Genesis ElderCare Network
Emerald Coast Center--Genesis ElderCare Network
(4 Reviews)
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114 3rd St SE Fort Walton Beach, FL 32548
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Recommended
2 star average for Recommended
I would not recommend Emerald Coast Center (Nursing Home) to my worst enemy. Ft Walton Beach Medical Center sent my brother there
without asking where we wanted him to go. He had lung cancer. He had one chemo treatment and was due to have several more and then radiation. We were NOT told by anyone at Emeral Coast Center,
until a week or so after admission that he could not have any chemo or radiation treatment while in there. We felt he had a chance to survive with radiation. He never saw
his case manager and I only saw her for about two minutes one time. I
found later we were supposed to meet with nurses, case worker, etc. within three days. We finally met with nurse after he had been there
about two months. Nurse said case worker would be there, but she
never showed up. He had two bad falls while there, and man in the room with him was there because he had fallen at home, but there were no side rails on his hospital bed.

Some of the lower workers were kind of okay, but the real trouble was with the management and a couple of the nurses. I'm glad he died in
the hospital, because I had promised him that he would not have to
go back to Emerald Coast Center, where he was grossly neglected.
I would like to be able to rate this facility a zero.
by jt xxx.xxx.32.24
March 11, 2014
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Did this provider answer all of your questions?
Some were answered
Did this nursing home answer all of your questions?
No, I left confused and frustrated
by Ronna Therrell xxx.xxx.99.104
August 12, 2013
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Was it easy to make an appointment with this provider?
Yes
Does this provider treat every client equally?
Sometimes, but not all the time
Are you going to visit this provider again?
Not if my life depended on it
Did this provider use excessive foul language?
No
by Anonymous
February 20, 2012
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
October 17, 2011
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Map and Directions
114 3rd St SE, Fort Walton Beach, FL 32548