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Del Rosa Villa

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Del Rosa Villa
Del Rosa Villa
(9 Reviews)
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2018 N Del Rosa Ave San Bernardino, CA 92404
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
3 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
My loved one was not taken well care of at this facility. The entire staff especially the administrator should be terminated. The lack of compassion, professionalism, empathy, intelligence, medical knowledge, and safety is absent at Del Rosa Villa. It should be called Hell ROSA. There are lvns who lack the proper knowledge to administer medication yet alone take vital signs. The cnas are lazy; at least the majority of them. Call lights are often unanswered while staff sits on their behinds chatting away at the nurses’ station on their phones. Needless to say, I have witnessed someone drop dead on the floor and seen how slow nurses were to respond to the patient lying on the floor as his roommate is yelling repeatedly man down. Don’t bring your loved here.
by Karma xxx.xxx.65.240
May 14, 2020
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.139.254
August 11, 2014
Was this senior care facility's staff friendly?
Yes
Are you going to visit this senior care facility again?
Sure
Was this senior care facility easy to locate?
I got lost, but eventually found it
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.109.177
August 07, 2014
Was this senior care facility clean?
No, I didn't feel comfortable at all
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
Not one bit
Are you going to visit this senior care facility again?
Not if my life depended on it
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
by J. P. Percival xxx.xxx.153.102
June 10, 2014
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
by Anonymous xxx.xxx.129.71
December 15, 2013
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Was this provider's office clean?
No, I didn't feel comfortable at all
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this nursing home answer all of your questions?
None of my questions were answered
by A Weary Family Member xxx.xxx.142.87
October 31, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.188.146
August 08, 2012
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They always make sure to return my phone call as soon as possible. They've never left me waiting. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen.
by David Lim
December 23, 2011
They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years.
by Jon Prescott
April 07, 2011
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Map and Directions
2018 N Del Rosa Ave, San Bernardino, CA 92404